End to End Analysis of Business Data. Daily, Weekly and Monthly Reports generation on various Business Data analysis. Reports distribution on KPI and KRA monitoring of Business Development personnel.

Lateral movement from Keertika Education & Associates LLP (Sister Company) with additional responsibilities in various new projects.Infrastructure-related planning, arrangement & execution at centre levels for all projects including DDU-GKY according to the SOP.Proper Quality monitoring through Due Diligence of the Centre Infrastructure & other Admin related Aspects for DDU-GKY.Coordination with the DIT, SRLM & SPMU officials for proper liaison.Regular addressing of… Show more Lateral movement from Keertika Education & Associates LLP (Sister Company) with additional responsibilities in various new projects.Infrastructure-related planning, arrangement & execution at centre levels for all projects including DDU-GKY according to the SOP.Proper Quality monitoring through Due Diligence of the Centre Infrastructure & other Admin related Aspects for DDU-GKY.Coordination with the DIT, SRLM & SPMU officials for proper liaison.Regular addressing of Non-Compliance and submitting the Compliant reports to the desired Project implementing bodies.Coordination with the Vendors and proper Vendor management in order to achieve all the infrastructural arrangements at our desired centre locations.End to End coordination with Project Head, Q-Team Head and Centre Head to address all Infrastructure & Admin related issues.Computation of Proper Budget & Planning prior to execution of projects.End to End coordination with the Purchase & Procurement team to timely arrange the required Infrastructure in order to meet the desired timelines.Take care of PBSSD project mode at all the ITI & Non-ITI institutes under Keertika Academy & Group companies. Mobilization & Training related to planning-execution & liaison with the Govt. departments respectively.Coordination & Execution of the “Seekho aur Kamao” project under the Ministry of Minority Affairs (MOMA), Govt. of India.Manpower selection process implementation and even end-to-end support for recruitment for all locations & for all projects.Handling the Power sector RPL project in collaboration with PSSC for WBPDCL.Coordination and communication with employees of ITI institutes for all types of addressing of issues and other matters.Monitoring of Tender sites or other resources to fetch in EOIs of New Projects for our company in a Multi-State exposure. Show less

In charge of 4 Govt ITI institutes in PPP mode in WB. Also Project Head of Utkarsh Bangla Project (PBSSD).

Take care of the Franchisee centers regarding admission and operational activities.Train the trainers for better training procedures to be implemented.Planning and execution of the training and marketing requirements.Centre audits and other related activities for maintaining good Centre health.Evaluation and placement audits.End to End Govt and Private projects planning and Execution

Responsible for Evaluation & Placement audits for all the centers all across India. Centre audits are also a part of my KRA. Placement Co-Ordination is also done by me and my team. Train the Trainers sessions conducted. Placement drives conducted.Conduction of Government Projects with an end to end detailed control.Conduction of training classes by trained faculties across all centers belonging to different Government Training Programs.Detailed coordination with Government bodies… Show more Responsible for Evaluation & Placement audits for all the centers all across India. Centre audits are also a part of my KRA. Placement Co-Ordination is also done by me and my team. Train the Trainers sessions conducted. Placement drives conducted.Conduction of Government Projects with an end to end detailed control.Conduction of training classes by trained faculties across all centers belonging to different Government Training Programs.Detailed coordination with Government bodies NSDC, NCVT, RDAT, DGET, DIT, PBSSD, QCI, and other verticals for Project Operations.Fully coordinated projects like STAR, BADP, YOUTH & Partially coordinated projects like NULM, SUDA, DUDA, ALIAH, SAK, ITI, etc.Detailed study of Course structures and generation of proper Course modules for respective Trades as and when applicable.Conduction of Train the Trainer programs & Certification for Faculties and Team members.Conduction of Evaluation and Placement audits for trainees in my Zone.Courseware development for better training conductivity and other sessions like Grooming, Personality, Interpersonal skills, communication skills, and Presentation skills development.I experienced working throughout my Zone in Central India (Madhya Pradesh, Chhattisgarh), East India (Orissa, Kolkata, North Bengal) & North-East India (Guwahati & Neighboring Places)Managing professional corporate training conductions, sales-related training, and other sessions in my working zone.Development and management of learning software related to Courseware like CRM and other portals.Workshop management and conduction for Technical topics like Advanced Excel, MS Word & PowerPoint usage.Conduction of Various Student & Placement Induction sessions in different centers across the entire Zone. Show less

Responsible for Client generation for self and team to provide Requirement based Insurance plans.Dealing with Collections throughout my Zone.Reviewing with Agents and generating a Plan of action for better deliverables.Generating Franchisees for business expansion.

Joined back to Aegis BPO - Kolkata & RoWB team.Team Management, Team Building, and Team Leading for a Team of 25 members on average.Dealing with ACHT, Login hours, Quality, absenteeism, shrinkage, and attrition targets achievement for the Team.Reviewing Team Members on a weekly basis & addressing issues immediately.Working with the Team, generate motivation and carry on Team spirit for better delivery of services.

Team Management, Team Building, and Team Leading for a Team of 25 members on average.Dealing with ACHT, Login hours, Quality, absenteeism, shrinkage, and attrition targets achievement for the Team.Reviewing Team Members on a weekly basis & addressing issues immediately.Working with the Team, generating motivation, and carrying on Team spirit for better delivery of services.

Promoted from Internal MIS Executive.Preparation & Sharing of. Operational MIS Reports.Sharing Calling Data for Dialer Process.Reviewing MIS Executives for Better MIS Reports generation.Dealing with Operational Billing Data Reports.

Promoted from Work Force Management Executive.Generating Day End Reports for Operations, Quality & Training departments.Creating alerts for deficits (when required)Sharing plan of action for operational developments.

Promoted from the position of Customer Care Executive.Managing On-Floor Operations on a Real-Time Basis.Generating Real-time Operational reports and providing alerts accordingly.Generating alerts on a real-time basis for Service Levels deliverables, Talk time analysis, Login hours deficits, and plan of action.

Handling Customers’ Enquiries, Request & Complaints for Bihar & Jharkhand area.Dealing with Customer Relationship Management.Handling escalations for high-profile customers.