Subhasish Deb

Subhasish Deb Email and Phone Number

Service Delivery Manager | Project Manager @ Cognizant
Kolkata, WB, IN
Subhasish Deb's Location
Kolkata, West Bengal, India, India
Subhasish Deb's Contact Details

Subhasish Deb personal email

n/a
About Subhasish Deb

I am a professional with overall 18+ of IT/ Software Industry experience in- IT Solutioning, Service/ Project Management of IT delivery projects, Testing projects and Software Testing &Test Management. I manage a portfolio size of 5M annually which includes application development, support & maintenance. Handle directly 45+ resources, in different Geography, from different practice areas for a US client and support other few accounts in other countries. I am proficient in leading and managing multiple teams both at offshore & onsite and good at People Leadership- people management, resource management etc. I am expert in managing risk, issues, escalations. I have sound experience in Contract creation (SOW), Financial & Invoicing part of the project and proficient in monthly forecasting & margin calculation. I have driven innovation within the team to provide solutions for the unmet needs of customers and delivering the solution by closely working with all the stakeholders. I have working experience in providing solutions to different customer requests like solutioning of help-desk modernization for one LATAM client. I also have experience in implementation of test automation for one Nordics retail client. I have the interest in Agile way of working. As a project leader, I always emphasis to create a collaborative & congenial work environment which is build on respect, trust & care, that accelerates the product quality & delivery efficiency while ensuring the team is inspired, motivated and aligned with client needs. I always strive for Client satisfaction - I focus on knowing my clients well, building good relationship, understanding their business needs, making ourselves trustworthy and driving the value towards that to make client happy. I work to convey confidence to clients that their project is in safe hands with business ethics and integrity in place. At the same time, I build up a diligent and trustworthy relationship with all the required stakeholders in the business.

Subhasish Deb's Current Company Details
Cognizant

Cognizant

View
Service Delivery Manager | Project Manager
Kolkata, WB, IN
Website:
cognizant.com
Employees:
340955
Subhasish Deb Work Experience Details
  • Cognizant
    Service Delivery Manager | Project Manager
    Cognizant
    Kolkata, Wb, In
  • Cognizant
    Service Delivery Manager
    Cognizant Sep 2021 - Present
    Kolkata, West Bengal, India
    Working as a Service Delivery Manager / Project Manager (offshore) for a North American Client:- Building and maintaining strong relationships with clients on different areas, connecting clients frequently, understanding their needs and requirements, and ensuring the clients receive high-quality services within the budget & schedule, thus confirming high client satisfaction (PCSAT).- Managing and allocating resources such as staff, equipment, and budgets to ensure that service delivery is efficient and effective.- Identifying potential risks and developing strategies to mitigate them.- Performing account level financial activities- monthly forecasting on revenue, cost & customer profitability, contract amendment, budget & milestone submission, customer invoicing.- Involved in preparing Contracts & CRs, SLA/KPI compliance as agreed in SOW,- QBR (Quarterly Business Report), Utilization report preparation & sharing with the clients & Cognizant leadership, participating in MBR (Management business review) & other Governance calls.- Identifying possible future opportunity areas which benefit both Cognizant & Client and registering the ideas in iSpace (Cognizant internal tool) for approval.- Operational activities- Audit compliance (timely closure for NCs)/ Project, account assessments, Timesheet/ Applens (Cognizant internal tool) compliance, Triggering PCSAT (remediation plan for the low scores & closure), Submission of weekly project health in DGD (Delivery Governance Dashboard- Cognizant tool)- Engaged in People Management (hiring right talent, on/ off boarding resources, setting goals, learning for the year, performance feedback, appraisals etc)
  • Ibm
    It Consultant
    Ibm May 2020 - Sep 2021
    Kolkata, West Bengal, India
    Worked as IT consultant for multiple clients for solutioning in automation & managing RPA projects:- Worked in IBM APD (Automation Production Delivery) Intelligent Automation team for solutioning different LATAM customers problems by applying automation services using IBM automation assets.- Planned for Due Diligence Sprint, Package Readiness for multiple clients and creating Due Diligence Approach Slide applying IBM Garage Method- ‘Co Create’.- Created Due Diligence Questionnaire for identifying & prioritize use cases for Solutioning on different process areas like IHD (Intelligent Help Desk), Digital Worker, User/ Agent Assist etc.- Estimated Chatbot development for one of the automobile clients.- Managed one of the RPA projects (UiPath) for a telecom client in Europe as Project Manager.- Some of the global clients I worked for- SURA, Bancolombia (LATAM), Jaguar Land Rover (UK), VodafoneZiggo (Netherlands).
  • Ibm
    Project Manager- Test Services
    Ibm Dec 2009 - Apr 2020
    Worked as a Project Manager-Test Services/ Test Manager for several projects and different clients across the globe:- Managed end-to-end testing (starting from requirement analysis to delivery & hyper-care).- Managed large teams situated across different locations in India and at onsite.- Test planning, effort estimation, test & defect management.- Status reporting, publishing test summary report, generating test metrics.- Risks & issue management, Change request management- Managing, configuring & using testing tools for test execution & management, defect management, test automation- like HP ALM, UFT, JIRA etc- Hands-on functional testing- Web, Webservice/API (Middleware), E-Comm, Mobile, Cognos BI applications- Managed test automation deliveries for one of the retail clients in Europe as a Test Manager.- Walking through the project/testing deliverables with the customer, GeO and all other relevant stakeholders.- Coaching & mentoring team members and providing day-to-day directions.- Some of the global clients I worked for - IKEA (Sweden), Walmart (USA), Teva Pharmaceuticals(USA/Israel), Whirlpool (USA), Canadian Pacific Railways (Canada), Etihad Airways (Abu Dhabi, UAE), Harley-Davidson (USA).
  • Wipro
    Senior Software Engineer
    Wipro Aug 2006 - Dec 2009
    Kolkata Area, India
    Worked as a Senior Test Analyst/ Test Engineer and worked for global clients like Microsoft, Novartis, ABS etc:- Hands on App-compatibility testing of different desktop application to check the compatibility of different version & SKUs of Windows Operating Systems.- Hands-on Reloj Testing (Windows Kernel Level Testing), Medussa Testing (Accessing a particular function for an installed application in different operating systems in different machines with same keyboard and mouse).- Hands on Web application testing- Leading small size teams with respect to technical assignments & monitoring

Subhasish Deb Skills

Test Planning Requirements Analysis Quality Center Agile Methodologies Manual Testing Unix System Testing Test Automation Test Management Testing Sql Regression Testing Qtp Microsoft Sql Server Software Quality Assurance Web Services Software Project Management Hp Qtp Hp Quality Center

Subhasish Deb Education Details

Frequently Asked Questions about Subhasish Deb

What company does Subhasish Deb work for?

Subhasish Deb works for Cognizant

What is Subhasish Deb's role at the current company?

Subhasish Deb's current role is Service Delivery Manager | Project Manager.

What is Subhasish Deb's email address?

Subhasish Deb's email address is sd****@****ibm.com

What schools did Subhasish Deb attend?

Subhasish Deb attended Indian Institute Of Management, Kozhikode, University Of Kalyani, Krishnanagar Collegiate School.

What skills is Subhasish Deb known for?

Subhasish Deb has skills like Test Planning, Requirements Analysis, Quality Center, Agile Methodologies, Manual Testing, Unix, System Testing, Test Automation, Test Management, Testing, Sql, Regression Testing.

Who are Subhasish Deb's colleagues?

Subhasish Deb's colleagues are Divya Kiran, Nishant Gadgil, Sivanandam Palani, B R Rohith, Shreya Amrute, Ashwin R, Dinesh Kumar Ramasamy.

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