Subhasish Deb Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Working as a Service Delivery Manager / Project Manager (offshore) for a North American Client:- Building and maintaining strong relationships with clients on different areas, connecting clients frequently, understanding their needs and requirements, and ensuring the clients receive high-quality services within the budget & schedule, thus confirming high client satisfaction (PCSAT).- Managing and allocating resources such as staff, equipment, and budgets to ensure that service delivery is efficient and effective.- Identifying potential risks and developing strategies to mitigate them.- Performing account level financial activities- monthly forecasting on revenue, cost & customer profitability, contract amendment, budget & milestone submission, customer invoicing.- Involved in preparing Contracts & CRs, SLA/KPI compliance as agreed in SOW,- QBR (Quarterly Business Report), Utilization report preparation & sharing with the clients & Cognizant leadership, participating in MBR (Management business review) & other Governance calls.- Identifying possible future opportunity areas which benefit both Cognizant & Client and registering the ideas in iSpace (Cognizant internal tool) for approval.- Operational activities- Audit compliance (timely closure for NCs)/ Project, account assessments, Timesheet/ Applens (Cognizant internal tool) compliance, Triggering PCSAT (remediation plan for the low scores & closure), Submission of weekly project health in DGD (Delivery Governance Dashboard- Cognizant tool)- Engaged in People Management (hiring right talent, on/ off boarding resources, setting goals, learning for the year, performance feedback, appraisals etc)

Kolkata, West Bengal, India

Worked as IT consultant for multiple clients for solutioning in automation & managing RPA projects:- Worked in IBM APD (Automation Production Delivery) Intelligent Automation team for solutioning different LATAM customers problems by applying automation services using IBM automation assets.- Planned for Due Diligence Sprint, Package Readiness for multiple clients and creating Due Diligence Approach Slide applying IBM Garage Method- ‘Co Create’.- Created Due Diligence Questionnaire for identifying & prioritize use cases for Solutioning on different process areas like IHD (Intelligent Help Desk), Digital Worker, User/ Agent Assist etc.- Estimated Chatbot development for one of the automobile clients.- Managed one of the RPA projects (UiPath) for a telecom client in Europe as Project Manager.- Some of the global clients I worked for- SURA, Bancolombia (LATAM), Jaguar Land Rover (UK), VodafoneZiggo (Netherlands).

Worked as a Project Manager-Test Services/ Test Manager for several projects and different clients across the globe:- Managed end-to-end testing (starting from requirement analysis to delivery & hyper-care).- Managed large teams situated across different locations in India and at onsite.- Test planning, effort estimation, test & defect management.- Status reporting, publishing test summary report, generating test metrics.- Risks & issue management, Change request management- Managing, configuring & using testing tools for test execution & management, defect management, test automation- like HP ALM, UFT, JIRA etc- Hands-on functional testing- Web, Webservice/API (Middleware), E-Comm, Mobile, Cognos BI applications- Managed test automation deliveries for one of the retail clients in Europe as a Test Manager.- Walking through the project/testing deliverables with the customer, GeO and all other relevant stakeholders.- Coaching & mentoring team members and providing day-to-day directions.- Some of the global clients I worked for - IKEA (Sweden), Walmart (USA), Teva Pharmaceuticals(USA/Israel), Whirlpool (USA), Canadian Pacific Railways (Canada), Etihad Airways (Abu Dhabi, UAE), Harley-Davidson (USA).

Kolkata Area, India

Worked as a Senior Test Analyst/ Test Engineer and worked for global clients like Microsoft, Novartis, ABS etc:- Hands on App-compatibility testing of different desktop application to check the compatibility of different version & SKUs of Windows Operating Systems.- Hands-on Reloj Testing (Windows Kernel Level Testing), Medussa Testing (Accessing a particular function for an installed application in different operating systems in different machines with same keyboard and mouse).- Hands on Web application testing- Leading small size teams with respect to technical assignments & monitoring

Master Of Business Administration - Mba

Bachelor'S Degree, Computer Science & Engineering, First Class

Activities and Societies: Table Tennis I completed my graduation from University of Kalyani and awarded with B.Tech degree in Computer.

Higher Secondary (12Th Standard), Science, First Division With Star Marks.

Activities and Societies: Cricket I have completed my formal schooling (both 10th & 12th standards) from Krishnagar Collegiate School.