Subidnarayan Maitra Email & Phone Number

• Leading Global Services Team of 8 Team Members driven by Customer Success.• Responsible for entire Project Management right from defining and tracking end-to-end build, testing and implementation of projects to providing documentations for Projects &Support – SOW, Upgrade Guides, High level design (HLD), MOPs.• Responsible for analyzing and strategizing current and future workforce needs based on it’s commitments, plans and objectives(deliverables) which gives insights to SeniorManagement about the resource trends and workforce risks before it impacts business.• Currently handling team of around 10 technical members in operations serving various Projects of Tier-1 Customers across different locations like Vodafone Fji, Reliance Jio, Optus, Telstra, P.T. Telkom and Milestone reporting done to each stakeholder based on the LOE agreed.• Worked on Allot Products like Subscriber Management Platform (SMP), DDoS Secure, Service Gateways, Clearsee Analytics.• Responsible for tracking key KPI’s related to project implementation success, attritionacross the locations and tackle it by providing pipeline of talent required to grow business• Logging cases, providing remote/on-site support, maintaining strict SLA`s, providingresolutions to complex business problems of clients.• Possess excellent interpersonal skills and interact with local/global colleagues as per need• Hands-on Exposure on NMS Integrations, Fixing Audit Points for Compliance,monitoring system performance and managing resources.• Implementing a training plan and providing Hands-on Training to Employees/Partners/Customers

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  Visvesvaraya Technological University