Subin Chung Email & Phone Number

Pleasanton, California, US

Paris, FR

• Managed and monitored regulatory project impacting 4,000+ clients by collaborating with key partners to ensure successful and accurate execution
• Proposed process improvement opportunities while understanding implications of changes to job roles, technology, and organizational culture
• Was responsible for consistent and accurate reporting and tracking of KPIs on communications and deliverables to senior management and internal clients (Compliance, Legal, Front Office)
• Developed and presented business case proposals to senior management and effectively obtained buy-in from stakeholders

New York, NY, US

• Led 3-month change management initiative for organizational re-structuring of a global team of 15+ program managers by assessing change readiness and impact, managing resistance to change, and implementing training.
• Developed and drove 3-year roadmap of team’s long-term vision, strategic priorities, and milestones to align objectives with stakeholders and business partners
• Created scorecards and presentation decks for senior management to articulate project RAG statuses, risks/obstacles/dependencies to milestones, and actions to remediate
• Maintained a deliverables and task activities calendar with content owners to ensure transparency, accountability, and timely delivery
• Partnered with management to design and develop a revamped SharePoint site and Tableau Dashboard for 200+ clients to increase transparency, accessibility of information, and self-sufficiency
• Project managed the development and documentation of technology initiatives (SharePoint site, Tableau dashboards, and shared data repository) to ensure business resiliency

New York, NY, US

• Partnered with management to formulate, forecast, and plan strategy to remediate 3,000+ regulatory cases based on historical trends and human capital capacity of department
• Established governance with senior management of various projects/working groups and promoted more effective and efficient use of department’s human capital
• Generated 3+ daily reports to analyze performance & track progress of critical 2016 regulatory initiatives
• Produced reoccurring and ad-hoc presentations to communicate remediation strategy, metrics, and results to senior management and Front Office
• Packaged and framed complex projects and foreseeable challenges into formal executive presentations
• Responsible for technical documentation and continued maintenance of key projects/procedures, user guides, and training materials

New York, NY, US

• Designed and developed Renewals Dashboard to communicate individual/team performance and to predict quarterly performance-based compensation for 10+ Account Managers
• Collaborated with Finance department to understand business impact of changes to billing cycles and price increases to portfolio of $6.2 million renewal accounts
• Analyzed historical usage data for 300+ clients to understand trends & forecast renewal rate probability
• Responsible for evaluating accuracy/quality of reports and escalating critical issues to developers
• Partnered with senior management to develop client-facing ROI reports and summary presentations
• Developed and presented business case proposals to Finance, Client Services, and Product Management teams and effectively obtained buy-in from stakeholders

Postbaccalaureate Premedical Program

Bachelor Of Science (B.S.), Labor And Industrial Relations

English Language And Literature, Economics