Smart Solution Management provides work from home tools for companies who want to monitor every inquiry received on call from your customer and any sales calls or service reminder calls done by your telesales team sitting across any part of country or even working from home.We provide portal that gives you all details of every call received on your Toll Free or Virtual number. All calls are recorded, monitored and segregated based on the service or menu selected. If one user is busy engaged on misses a call it can transfer to multiple numbers.Also if you have a Telesales, collection or service reminder teams monitor their daily calls, understand agent productivity, client response and all analytics required for critical decision making. All this without investing a penny on any other telecom hardware or software, we provide you total solution on cloud!!