It Manager
CurrentAs IT Manager• Working as Core Team Member of IT Infrastructure Development in SMC China and CenturyLink, US and K2 project, US• Dealing with Production Servers & Critical Market Connectivity - while monitoring and troubleshooting on resolving with zero tolerance / solving the issues on top priority with shortest time to save the organizations business• Look after the any service request ticket pending and reporting the same to concern management for the same and take corrective measures for rectifying it.• Interfacing with varied vendors end-to-end decision for any new purchases of any IT related requirements• Resolving any application issues on top priority by coordinating with Application Vendors using Interactive Online Support applications and remote accessibility of the same• Steering security equipment, including Check Point Firewall (MFW-VPN) VPN users and its performance through Virtual Management Server (VMS)• Managing customer centric technical operations and ensuring customer satisfaction by achieving delivery & service quality norms; ensuring performance tuning, backup & recovery, space management, user management to the clients• Designing backup plans and ensuring scheduled / unscheduled backups as per the backup plan; analysing & identifying potential issues with computer systems• Conducting training for the new staff; attending various meetings with different vendors for infrastructural improvementAs Systems Administrator• Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations and Network Security Devices • Comprehensive management on Virtualisation Technologies• Managed onsite network administration including troubleshooting network outage and escalating to higher level• Provided remote administration to end users by the use of different remote administration tools• Monitored SmartConsole Tools of firewall NAT Policies, Logs and Traffic Flow and Bandwith utilization
