Subrat Kumar Patra Email & Phone Number

ITIL Certified Professional, with 18 years of rich experience in IT Infrastructure Management, IT Service Operations & Support, Incident Management, Cloud Operations & so on across multiple domains.Technocrat with specialization in end-to-end IT Infrastructure Management; directed the business operations through executive level planning and analysed delivery issues in a timely fashion.Proficient in implementing IT policies, designing/ developing effective internal / external infrastructure networks, improving reporting systems and implementing DRP, BCP for the organization.Possess in-depth knowledge of Networking, Security and Infrastructure Management Operations including Routers, Switches, Firewall, Windows Server Management (Domain Controller, Communication and Messaging Server, Proxy Server and Virtualization of Servers using VMware/ Hyper v & Deployment Tools)Conferred with an Award for delivering best quality work by L&T in 2010Delivered high-quality customer experience, elevated customer satisfaction while adhering to the SLAs & work processes.Front-led service operations including KPIs, SLA management, volumes management, headcount & forecasting with stake.Proven track record of establishing relationships holders, technical teams & vendors for successfully executing concurrent projects.Excels in providing complete support to IT Helpdesk to resolve the IT, ERP & System related issues.