Subrato Das Email and Phone Number

Led delivery of high-value BFSI projects, aligning with organizational and client goals.Directed a large team across 14 key accounts, promoting excellence and collaboration.Ensured on-time, within-budget project delivery with top-quality standards.Fostered strong client relationships and acted as a strategic advisor.Engaged with senior stakeholders, presenting updates and strategic initiatives.Leading data analytics, digital transformation, network security, application… Show more Led delivery of high-value BFSI projects, aligning with organizational and client goals.Directed a large team across 14 key accounts, promoting excellence and collaboration.Ensured on-time, within-budget project delivery with top-quality standards.Fostered strong client relationships and acted as a strategic advisor.Engaged with senior stakeholders, presenting updates and strategic initiatives.Leading data analytics, digital transformation, network security, application development, testing managed services, and resource augmentation projects.Established KPIs and performance metrics, reporting to executive management.Managing a $24 million portfolio, ensuring growth and profitability. Show less

 Led the delivery of high-value Axis Bank AMS project as a Portfolio Lead, aligning with SOW, organization and client goal. Managed transition of 200 applications from Resource augmentation to Managed Services delivery model, coordinating phases of transition and ensuring timely completion. Led discussions with bank SMEs and senior officials for smooth transitions. Built a team of 200+ resources from 1500+ profiles, transitioned 200 applications, and took over L1 & L2… Show more  Led the delivery of high-value Axis Bank AMS project as a Portfolio Lead, aligning with SOW, organization and client goal. Managed transition of 200 applications from Resource augmentation to Managed Services delivery model, coordinating phases of transition and ensuring timely completion. Led discussions with bank SMEs and senior officials for smooth transitions. Built a team of 200+ resources from 1500+ profiles, transitioned 200 applications, and took over L1 & L2 support. Oversaw a team of 300+ FTEs providing L1 & L2 support for 200 applications, ensuring incident management, SLA compliance, and process improvements. Ensured change, problem, and incident management. Planned and managed IT service transitions and continuous improvements. Maintained strong stakeholder relationships, ensuring delivery and satisfaction. Managed a $18 million portfolio, ensuring growth and profitability. Show less

 Led BFSI-West region delivery, managing key accounts including RRBs, BOI, BOB, SEBI, SBI, CBI, RBI, and NPCI, with a portfolio revenue of $80 million. Led a 20-member team of DMs and PMs, and a 250+ member cross-functional team, ensuring quality and on-time delivery. Managed client relationships, account growth, service delivery, contract & SLA, revenue, and risk. Achieved KPIs in CSAT, system availability, on-time delivery, and employee productivity. Collaborated with… Show more  Led BFSI-West region delivery, managing key accounts including RRBs, BOI, BOB, SEBI, SBI, CBI, RBI, and NPCI, with a portfolio revenue of $80 million. Led a 20-member team of DMs and PMs, and a 250+ member cross-functional team, ensuring quality and on-time delivery. Managed client relationships, account growth, service delivery, contract & SLA, revenue, and risk. Achieved KPIs in CSAT, system availability, on-time delivery, and employee productivity. Collaborated with stakeholders, ensuring service delivery against SLAs and implementing service improvement plans. Supported pre-sales teams in RFP evaluations, technical assessments, and proposal development, ensuring contract compliance. Collaborated with the legal and contracting teams to ensure contract compliance and effectively address escalations through contract governance. Show less

 Successfully transitioned the IT services of 7 RRBs, covering over 1,600 branches, from manual banking to a Core Banking System (CBS) and digital platforms, meeting regulatory deadlines. Managed the program for 10 years, securing two consecutive renewals on a nomination basis, and maintained high customer satisfaction (CSAT) throughout the decade. Delivered significant revenue growth from $16 million to $28 million. Oversaw the comprehensive delivery of Core Banking projects for seven… Show more  Successfully transitioned the IT services of 7 RRBs, covering over 1,600 branches, from manual banking to a Core Banking System (CBS) and digital platforms, meeting regulatory deadlines. Managed the program for 10 years, securing two consecutive renewals on a nomination basis, and maintained high customer satisfaction (CSAT) throughout the decade. Delivered significant revenue growth from $16 million to $28 million. Oversaw the comprehensive delivery of Core Banking projects for seven RRBs, encompassing over 1,600 branches. Directed a team of 80+ FTEs for application development and support (L1, L2 & L3) and managed 84 resources for DC & DR infrastructure support and maintenance. Managed client relationships, service delivery, contracts, SLAs, revenue, gross margin, and risk management. Met key performance indicators (KPIs) such as customer satisfaction (CSAT), system availability, timely and high-quality delivery, and employee productivity. Maintained high customer satisfaction (CSAT) throughout the decade Show less

Oversaw daily L1 and L2 activities for the Finacle Core Banking project, ensuring timely and high-quality ticket responses and resolutions. Achieved a 99.5% response and resolution SLA and 99.9% application uptime. Analyzed over 3000 RFP deliverables to ensure coverage of all functional and technical requirements, identifying over 800 gaps in the core banking application. Collaborated with stakeholders to understand and assess the feasibility of these requirements, conducting interviews… Show more Oversaw daily L1 and L2 activities for the Finacle Core Banking project, ensuring timely and high-quality ticket responses and resolutions. Achieved a 99.5% response and resolution SLA and 99.9% application uptime. Analyzed over 3000 RFP deliverables to ensure coverage of all functional and technical requirements, identifying over 800 gaps in the core banking application. Collaborated with stakeholders to understand and assess the feasibility of these requirements, conducting interviews and document reviews, capturing requirements clearly, and obtaining signoff. Over a period of two years, designed and delivered over 250 functionalities and 500 reports. Managed a team of 20 FTEs for L1 & L2 application support and 40 FTEs for application development, while reviewing and approving project deliverables within scope, budget, and according to the project plan. Show less

 Plan, scope, gather, understand and analyze business requirement into functional and non-functional requirements.  Preparing business logic documents for production team.  Lead to engage with business and technology partner to clarify application functions, processes and data flow to align business and technology capabilities.  Verify through different testing practices such as (UAT/Pre-Prod), that the solution meets the functional specifications and resolved specified business… Show more  Plan, scope, gather, understand and analyze business requirement into functional and non-functional requirements.  Preparing business logic documents for production team.  Lead to engage with business and technology partner to clarify application functions, processes and data flow to align business and technology capabilities.  Verify through different testing practices such as (UAT/Pre-Prod), that the solution meets the functional specifications and resolved specified business problems.  Coordinating with technical team between development releases and production deployments, manage changes on production.  Testing & Delivery of the requirement (functional & report).  Responsible for smooth functioning of released module. Show less

 Responsible of managing a group of 20 resources for roll out support of FINACLE CBS application in Bank of India and Bank of Baroda.  Responsible to provide functional support to the end users of banks for day-to-day branch banking operations.  Trained 1600 plus Bank Of India employees in FINACLE core banking application at Bank of India staff training collage (STC), Bhopal as a core faculty member.  UAT and release note preparation on FINACLE Core Application package

 Installed and implemented Total Branch Application (TBA) in for Bank of Baroda, Dena Bank, Allahabad Bank, Vijaya Bank, Bank Of Maharashtra.  Provided both functional and technical support for day to day branch operations.  Provided technical and functional support for month end/quarter end activities.  Troubleshooting and error rectification.