Subrato Das Email and Phone Number

• Leading a global delivery team of 154 O2C associates (based out in Chennai and Sofia) for a US based Oil & Gas company for EMEA region • Involved in various stakeholder management • Responsible for driving various initiatives within the organization • Responsible for delivering SLA/KPIs • Responsible for strategic planning to recover overdues from customers • Involved in headcount optimization through automation and band mix • Involved in preparing various operational… Show more • Leading a global delivery team of 154 O2C associates (based out in Chennai and Sofia) for a US based Oil & Gas company for EMEA region • Involved in various stakeholder management • Responsible for driving various initiatives within the organization • Responsible for delivering SLA/KPIs • Responsible for strategic planning to recover overdues from customers • Involved in headcount optimization through automation and band mix • Involved in preparing various operational artefacts which is in line with SOW/MSA • Attends client governance calls (MBR, QBR and weekly calls) • Involved in monthly Project Management Review with HCL leadership • Involved in decision making process on a day to day basis to eliminate operational impediments • Drive automation ideas within the project and coordinate with Transformation team in implementation • Supporting transformation team with assessment and benefit analysis • involved in leadership hiring and campus drive • Attend Skip level and 1on1 meetings • Identifying the risk and flag it to HCL & Client Counter Parts Show less

* Manages end to end operation with 86 indirect reportees and 5 TLs for a US based Health care supply chain client for their contract management and MDM, * Manages internal audit* Manages MBR, QBR and Weekly performance review with client, * Operation Review with TCS leadership (GM & AGM), * PMR (Project Management Review) with internal/external auditor * Monthly billing File preparation, Revenue monitoring, Cost analysis, gross margin improvement* P&L*Collaboration… Show more * Manages end to end operation with 86 indirect reportees and 5 TLs for a US based Health care supply chain client for their contract management and MDM, * Manages internal audit* Manages MBR, QBR and Weekly performance review with client, * Operation Review with TCS leadership (GM & AGM), * PMR (Project Management Review) with internal/external auditor * Monthly billing File preparation, Revenue monitoring, Cost analysis, gross margin improvement* P&L*Collaboration with various stakeholders* Driving various initiatives in the projects, * Driving Agile methodology in the project Show less

 Responsible for Knowledge Transfer and transition of Health Care ( Supply Chain Management ) from USA to Pune, India Location. Was a part of Knowledge transfer team and went to USA for 1 month to understand the process, acquire knowledge of various applications, interactions with clients, attended training. During transition was involved in preparing process map, audit tracker and training plan. Responsible in training new batches, their on boarding etc. Holding 10 years… Show more  Responsible for Knowledge Transfer and transition of Health Care ( Supply Chain Management ) from USA to Pune, India Location. Was a part of Knowledge transfer team and went to USA for 1 month to understand the process, acquire knowledge of various applications, interactions with clients, attended training. During transition was involved in preparing process map, audit tracker and training plan. Responsible in training new batches, their on boarding etc. Holding 10 years of US B1 Visa, valid up to 2026. Responsible in Quality audit and provide the feedback to the associates in regular basis. Show less

 Lead a team of 20 employees Efficiently manage process performance and maintain SLA targets consistently Helping team members manage their career aspirations by understanding their unique needs, providing coaching, information to help team members improve their abilities. Active client interaction, via email and conference calls  Dealing with performance problems directly, fairly and timely, providing current, complete and practical positive or corrective… Show more  Lead a team of 20 employees Efficiently manage process performance and maintain SLA targets consistently Helping team members manage their career aspirations by understanding their unique needs, providing coaching, information to help team members improve their abilities. Active client interaction, via email and conference calls  Dealing with performance problems directly, fairly and timely, providing current, complete and practical positive or corrective feedback. Experienced in Retention Strategies and developing Operational Action Plans Build and maintain effective long-term relationships with key members of the client &Production team. TTT (Train the Trainer ) certified and handled 6 process training batches. Lean Six Sigma Green Belt certified. Show less

• Follow up on each of the ageing and idle cases and bring it to the closure.• Assigning live cases to the team members.• Support contains of online modules and general training modules.• Alert the TL/TM on any SLA misses or breaches and manage different queues.• Ensure timely and accurate reporting of quality/training deliverables in coordination with the QA/MIS.• Responsible for case closures and track/report resolution rate.

 Closely worked with the new joiners during my tenure as a SME. Managed their Leaves, Absenteeism, and attrition effectively. Responsible for their quality audit and providing feedback on regular basis. Involved in refresher training of new batches. Responsible in taking escalation calls whenever required.  Identify the knowledge gap and report it to LAM (Lead Asst. Manager) and assist him to make an action plan. Coordinated with Quality team for process knowledge… Show more  Closely worked with the new joiners during my tenure as a SME. Managed their Leaves, Absenteeism, and attrition effectively. Responsible for their quality audit and providing feedback on regular basis. Involved in refresher training of new batches. Responsible in taking escalation calls whenever required.  Identify the knowledge gap and report it to LAM (Lead Asst. Manager) and assist him to make an action plan. Coordinated with Quality team for process knowledge certification of new joiners. Show less