Annalisa Cruz Email & Phone Number

Tempe, Az, Us

Chandler, Arizona

o Prioritized total account resolution.o Responsible for setting up mutually beneficial payment plans between GM Financial and clients.o Utilized collections procedures that followed FDCPA Guidelines.o Ensured a balanced approach to account resolution by being persistent yet professional.o Self motivated with the ability to work efficiently with time sensitive accounts.o Proven record of maintaining 20+ calls manually per hour, in addition to taking inbound calls.o Highly Skilled in gathering, compiling, and organizing consumer information in such a manner, which has resulted in the resolution of several high balance accounts.o Briefly trained potential employees, and provided insight into proper collection practices.o Through effective skip tracing helped resolve several mandatory/charge off accounts prior to end of the month deadline.

• Assumed the responsibility as the manager on duty in the absence of the Store Manager• Contributes to store profitability.• Utilized Accounting procedures related to cash management.• Followed cash handling procedures and cash register policies.• Emphasized customer issue resolution procedures. • Interact with customers in person and on the phone. • Utilized the computerized point of sale system to complete both credit and cash transactions and maintain member accounts.