Suchitra Kumar Email & Phone Number

India

• Product owner of the tools and processes that supported over 6 different products• Expertise in analyzing & mapping existing operations processes to the desired levels (GAP Analysis) and suggesting appropriate business solutions to achieve higher levels of efficiency and effectiveness • Providing leadership, direction, strategy and vision in the areas of Technical / Solution Architecture to facilitate and enable growth & business agility; designing, implementing, maintaining and enhancing windows, web & mobile based business solutions

Hyderabad Area, India

• Wireframe improvements to internal products used to evaluate,track and monitor. Worked alongside engineers in agile/Scrum environment during development.• Stakeholder interaction on regular basis to improve product experience. Used product management software (Atlassian suite) for seamless product delivery.• Defined product requirements along release cycles and managed product roadmap in agile/Scrum environment. Prioritized backlog through user feedback.

Hyderabad Area, India

• Primarily to work along with R&D business team to explore new business areas and to take new initiatives.• Managed on web portal pet project, interfaced scrums between app team and business team. • Maintain Clients/Vendors/ Consultants relationships.• Presenting and evaluating consultants to clients, negotiate pay rates and extend employment offers. • Managing and maintaining relationships with consultants to build professional contacts/networks, and achieve a pro-active approach to recruiting and consultant acquisition in respective market.• Oversee recruiters deliver their targets and follows up with candidates till they get on boarded.

Hyderabad Area, India

'2013- May '2016• Implemented process oriented work streams for service delivery.• Managed good coordination with customer service teams / operations teams / development teams for smooth flow of business.• Planned and managed employee engagement activities.• Acted as interface manager between portal development teams and customers; handled defect tracking.• Always good at establishing and cultivating healthy relationships with clients which the prime aspect of sales. And maintained and kept the promises by meeting customer needs and expectations.• Managed and monitored results of team to ensure internal and external SLA's are met for service deliveries.

Hyderabad Area, India

• Liaison and Office/ Organizational Administration and evolving policy to execution.• Lead teams for performance management & personal counseling, time management, performance reports, stress management, conflict management, reward management and mentoring. • Working with business partners to ensure appropriate prioritization for scheduled projects, including coordination of priorities across all business verticals when required.• Lead teams in the initiatives like process improvements where processes are regularly reviewed & monitored to identify improvements which will enhance operational and financial effectiveness.• Leadership & Teamwork- Motivated and developed team to meet business objectives, achieve individual potential and aid on referred issues.