Sudesh Kumar Email & Phone Number

India

• 2 Year 3 month working under Concentrix as Seriour Technical Support
• Management of processes and interfaces between all IT areas with primary focus on providing business support
• Creating and maintain User profile using Azure
• Providing remote 2nd level technical support for defected system and user problems.
• Adherence to strict SLA and Key Performance Index
• Troubleshoot basic network connectivity issues

India

Senior IT Operation

India

• 10 month working under Quess as Team lead,Project: AGS/ Future Group
• Resolve Clint complaints and concerns with strong verbal and negotiation skills
• Maintain IT Assets
• Monitor and maintain Print Server And FTP Server
• Monitoring Tickets and assign to respective Team members.
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed

Bangalore Urban, Karnataka, India

• 6 Month Experience in Concentrix working As Senior Technical Support Representative for Lenovo Laptop / Desktop Process
• Provide through support and problem resolution for Lenovo Laptop/ Desktop customers.
• Maintain composure and patience in face of difficult customer situation.
• Built and maintain successful relationship with service providers, dealers, and customers.
• Researched issues on various computer systems and databases to resolve complaints answer Inquiries and outline solution.
• Referred difficult issues to upper management while maintaining positive report with customer

Bangalore Urban, Karnataka, India

3 Years’ experience under DELL with Pay roll of Nityo InfoTech / Adecco Pvt Ltd. as System AdministratorProject: Dell / AIG GDS BangaloreThis is Technical Support Project of DELL, with a team Size of 7 Members, Where we are into IT Infrastructure.

Bangalore Urban, Karnataka, India

• worked as Senior Technical Support Engineer
• Providing online support for customers by keeping the customer satisfaction on first priority
• Tracked assigned and managed own queue of tickets
• Made sure McAfee was encrypting hard drive before deploying PC out to the field.
• Computer Optimization daily Base, upgrade Antivirus and Firewall package,, Solving Technical issue, Install the latest, industry grade Antivirus and Firewall packages to ensure computer maximum protection from spam.
• Update Windows

India

• As Systems Administrator
• Provided customer service through product knowledge and a helpful approach to problem solving.
• Logged each issue in help desk database software
• Maintained a high standard of customer service on every phone call.
• Assisted in shipping and receiving of leased equipment.
• Analyze, log, and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server and application to meet business needs.