Sudesh Thapa Email & Phone Number

Dehradun, Uttarakhand, India

• Handling Field Operations for 5 major banks, i.e. PNB / Indian Bank / Bank of India/ Indian Overseas Bank/ Punjab and Sind Bank
• Reconciliation, Cash management and Dispute Settlement
• Creating necessary documents for charging bank and advice invoicing
• Conducting Satisfactory Surveys
• Hiring Field manpower, i25 Mitra’s, Managing their operations
• Replacement of Supervisor / Field Executives

Jaipur, Rajasthan, India

• Work to build and maintain Client/Retailer partnerships while managing ongoing client goals
• Manage the day-to-day Activity in processing order of vendors,retailers and wholesalers Continuous Process Improvement
• Manage scheduling and payroll for team, conduct performance evaluations, promotions and terminations when necessary.
• Monitor KPI's and adjust the focus of improvement efforts as necessary to meet target goals.
• Monitor all orders, shipments, service, and inventory related matter for a smooth flow of goods.
• Managing client account and checking and issuing of credit note or debit note in case of conflict

Chandigarh, India

• Ecommerce Business Management
• Strategic & Operational Planning & Execution
• Client Relationship & Satisfaction Management
• Process Management, Continuous Process Improvement
• Improvement of Operational Efficiency & Effectiveness
• People Management

Jaipur, Rajasthan, India

• Provide excellent customer service and support via phone, email, and chat
• Resolve customer queries and issues in a timely and professional manner
• Maintain a high level of customer satisfaction and retention
• Collaborate with internal teams to address customer needs
• Document customer interactions and feedback for improvement

Jaipur, Rajasthan, India

• Area of Exposure /Expertise
• Act as the primary point of contact for Dealer, addressing their inquiries and concerns with professionalism and urgency.
• Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the other team as needed.
• Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
• Ensure timely and accurate documentation of client interactions and resolutions.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.