Sudeshna Chatterjee Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Was in charge of the end-to-end project management for research studies on the latest industry trends. Headed the project management team in this capacity.

Bangalore

 Act as the Analyst Relation as well as Project Manager for multiple ISG Provider Lens reports Handling multiple phases of the research projects across India, USA, DACH and Brazil starting from Survey Launch to the successful completion of the study Acting as the bridge between the report authors and provider personnel to ensure provision of any information that may be necessary for completeness of the report Fully in charge of managing and coordinating with a third-party publishing house based out of Gurgaon daily to oversee fast churn out of reports and quality check of the same Coordinating with ISG sales team and the client to oversee accurate and timely delivery of client customized IPL reports Maintain internal repositories  Process Documentation

Bengaluru, Karnataka, India

Worked with the Data team and contributed to the contract data base for the ISG Research Team.

1. Detailed contract review and assessment with respect to the overall contract structure, comprehensiveness of MSA, SLA methodology and Pricing mechanism.2. Financial Analysis of Provider pricing.3. Creation, customization and day to day implementation of Deliverable and Obligation Tracker (Both in English as well as in German) at the client site.4. Assisting in creating several training documents which are used On-Site to educate and train clients on contract management and governance processes.5. RFP customization.6. Liaising with DACH counterparts to ensure strong Pipeline.7. Team management and grooming activities.

Translation Functions* Interacting with the customers in German and translating their requirement in English to the ease of engineers in India.* Conducting training in Germany so as to accommodate German speaking colleagues.* Translating: User manuals from German to English and English to German. Website contents, newsletters, product brochures, SAP based documents, corporate documents and presentations for SAP software and automotive engineering.Process Management* Mapping business requirements and coordinating in implementing processes in line with pre-set guidelines.* Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level.* Creating processes & implementation of the Product Data * Management with Bosch SAP system P72, New Bill of Materials for Bosch Electronics Control Units, Process Engineering Change Requests, Maintenance of Bill of materials with Engineering Change Request, etc.Customer Relationship Management* Mapping clients, identifying improvement areas & implementing measures to maximize the customer satisfaction levels.* Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.* Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the Service Level Agreement and work processes.Team Management* Imparting SAP process related training. * Leading, mentoring & monitoring the performance of Team members to ensure efficiency in process operations and meeting of individual & group targets.* Developing need based training modules for multi skilled work force so as to obtain optimum efficiency.

Key Learning: Manufacturing of electronics products, SAP test system Q72, SAP productive system P72.Time Management Training at Robert Bosch in 2008.Key Learning: Trained to select priority, organize tasks and delegate duties.TRADOS Training at at Robert Bosch in 2006.Key Learning: Features and usage of TRADOS.

o Translation of User manuals For German To English and English to Germano Translation of website contents, newsletters, product brochures, corporate documents and presentations for SAP software and automotive engineering.

Advanced Program In Strategic Project Management, Project Management

Executive Mba Program

Zentrale Mittelstuffen Prufung, German

German) from Max Mueller Bhavan, Bangalore. Secured 80% mark

Bachelor Of Commerce (Honors), Accountancy

Activities and Societies: Member of Interhouse Debate Team Winner of Singing Competetions Winner of Spelling Contests Winner of Essay.

School