Sudha Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Experienced in O2C end to end process with special focus on: Order management, Billing, Collections, Cash application, Dispute management (Claims processing), Credit note, Debit note issue through FI and SD module in SAP Managing the settlement of swap cash flows associated with OTC products, including Pharma, Medical and Vision care items Performing hold order release on daily basis within credit limit as per business approval matrix Follow up with customer for overdue invoices and collected the payments Accessing the bank to check the statement for the customer incoming payments and post/accounted entry in the ERP Knocking off customer?s credit or debit memo?s/payments with invoices on FIFO basis within SLA Verifying customer claims and processing debit and credit memos on daily basis through both SD and FI Module Management customer ledger (up-to-date information about overdue items) Effectively handles customer inquiries such as Account analysis, AR aging reports, SOA (Statement of Accounts) Weekly MIS triggered to all stake holders, RSM/NSM and finance team which shows pending and actioned details of dispute management Weekly YTD collection log shared to finance team for the business purpose Every month end sharing the SOX reports such as Hold order release report, Cash application report, Credit memo and Debit memo listings, VFX3 screen shot with business Actively contributes with daily activities, pre-closed and month end closing processes Prepares daily dashboard and Adhoc reporting?s within agreed SLA's and conducting monthly Governance deck with clients. Ensure internal process controls are adhered Demonstrating Accenture Professional Behaviors