Senior Customer Support Associate
CurrentRoles and Responsibilities:Understanding the Client Specifications. Analyzing the data and Process it according to client specifications within TAT.While processing the data, we (Team) should maintaining the Quality as well.As Senior team member, I'll support to my team management whenever they requires me for leading the team and clarifies the queries whoever raised by the team members when respective teams are not available.As a Certified team member of the Quality Analysis team to complete the reports by the EOD whenever they need a support.Learning new concepts to improving the performance and need to maintaining the consistency in delivering the data within TAT and providing đź’Ż % Quality.
Jun 2012 - Present
