 Guest satisfaction, planning & execution as per market trend, profit manager. Team building & leading a team of 35 personnel. Managing food and beverage service operations. Developing customer relations & getting feedback about the outlets to increase the repeat business. Ensure through regular monitoring of guest feedback, queries and complaints for delivering prompt, efficient and accurate service. Ensure monthly inventories of liquor, linen & stewarding supplies. Maintain high guest satisfaction scores of the outlet. Anticipate new market trends. Monitoring Sales & marketing of F & B. Attending daily meetings & briefings with General Manager. Attending MIS meeting with F.C & GM on monthly basis. Training of manpower for enhancing the skills of the personnel. Handling public relations, visualizing themes and menu suggestions. Upgraded the Room Service from a demoralized and complaint-riddled department to one of the better operated department in the hotel. Making Duty Rota for outlet mangers, executives & team members as per operation needs. Collecting daily reports from All Outlet Managers & updating to General Manager after checking. Taking Banquet & Restaurant Reservations & following up for the Service Standards. Checking mails & replying on regular basis. Planning & executing of different types of promotions.