Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.Risk management in the execution of all testing, training and change management activities.To have ownership of the transition solution working extensively with operations and cross functional teamsTo manage transition planning and changes in a controlled manner from design to operationsManage a budget of around $8-$10 million annually. Managing the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered.Producing detailed project plans to manage interdependencies and ensuring strict change control to manage deviations.Assign and oversee day-to-day job duties of subordinates, review the status and progress of the transition programs executed by them on a regular basis, to ensure on-time, on-budget completion & successful delivery of transition services to the end clients. Adhering to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.Review & deliver Capgemini transition contractual deliverables & milestones as per the client contracts and the cutover of contractual services to Capgemini service delivery teams Create Transition solution and proposals client presentations & due diligence exercises for large and complex sales deals, contributing to business growth of North America Cloud Infrastructure service lineSpearheading the knowledge transfer and overall transition acceptance criteria with Customer Satisfaction (OTACE). Reviewing the outcomes of the Service Transition Projects and determining corrective actions to improve the service quality and attain customer satisfaction.Ensure transition projects are delivered as per the contractual milestones and as per the contractual SLA.Recruiting, hiring, developing, and managing regional support resources to deliver program strategies.

Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.Risk management in the execution of all testing, training and change management activities.To have ownership of the transition solution working extensively with operations and cross functional teamsTo manage transition planning and changes in a controlled manner from design to operationsManage a budget of around $8-$10 million annually. Managing the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered.Producing detailed project plans to manage interdependencies and ensuring strict change control to manage deviations.Assign and oversee day-to-day job duties of subordinates, review the status and progress of the transition programs executed by them on a regular basis, to ensure on-time, on-budget completion & successful delivery of transition services to the end clients. Adhering to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.Review & deliver Capgemini transition contractual deliverables & milestones as per the client contracts and the cutover of contractual services to Capgemini service delivery teams Create Transition solution and proposals client presentations & due diligence exercises for large and complex sales deals, contributing to business growth of North America Cloud Infrastructure service lineSpearheading the knowledge transfer and overall transition acceptance criteria with Customer Satisfaction (OTACE). Reviewing the outcomes of the Service Transition Projects and determining corrective actions to improve the service quality and attain customer satisfaction.Ensure transition projects are delivered as per the contractual milestones and as per the contractual SLA.

Establishing effective relationships and engaging with key stakeholders to ensure aligned, consistent communication.Risk management in the execution of all testing, training and change management activities.To have ownership of the transition solution working extensively with operations and cross functional teamsTo manage transition planning and changes in a controlled manner from design to operationsManage a budget of around $8-$10 million annually. Managing the expenditure within the Service Transition, ensuring all costs are recorded against products and services delivered.Producing detailed project plans to manage interdependencies and ensuring strict change control to manage deviations.Assign and oversee day-to-day job duties of subordinates, review the status and progress of the transition programs executed by them on a regular basis, to ensure on-time, on-budget completion & successful delivery of transition services to the end clients. Adhering to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.Review & deliver Capgemini transition contractual deliverables & milestones as per the client contracts and the cutover of contractual services to Capgemini service delivery teams Create Transition solution and proposals client presentations & due diligence exercises for large and complex sales deals, contributing to business growth of North America Cloud Infrastructure service lineSpearheading the knowledge transfer and overall transition acceptance criteria with Customer Satisfaction (OTACE). Reviewing the outcomes of the Service Transition Projects and determining corrective actions to improve the service quality and attain customer satisfaction.

• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.• Maintaining positive relationships with customers.• Identifying customer needs and overseeing service delivery within the business context.• Managing finances and budgets.• Determining ways to reduce costs without sacrificing customer satisfaction.• Assessing customer feedback and using your creativity to establish, improve, and refine services.• Remaining organized and meeting deadlines.• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

• Lead DevOps program across WorkLoad Automation, WorkForce Automation and Notification as a Service• Lead CPO to Action Orchestrator Migration project.• Managing geographically distributed and culturally diverse workgroups.• Developing a disaster recovery plan.• Escalating issues and then resolving them.• Analyzing project risks and come out with risk mitigation plan• Keeping management and clients updated on the progress of an IT program.