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Co-Founder of an online social networking site and an entertainment portal Todleho (www.todleho.com). Instrumental in conceptualizing, designing, marketing, promotion, SEO and all other business activities in setting up Todleho.

Managing Servers

Managed voice based remote technical support process for overseas clients in US, Canada, UK and Australia. Strictly adhered to KPIs and deliverables. Provided remote technical support using Logmein, desktop troubleshooting, performance boosting, system and security analysis and offering appropriate solution to overseas clients in US, UK and Australia. Voice and non-voice support to clients was also a part of the job.

Managed voice based remote technical support process for overseas clients in US, Canada, UK and Australia. Was instrumental in the process success, gave technical training to team members and guided them to achieve maximum efficiency. Followed holistic approach in solving technical queries, performance tuning, system and security analysis. Was a star performer with notable achievements in complete customer satisfaction and retention while maintaining strict quality parameters.

Responsibilities included all areas of system and network administration. server maintenance, software upgrades and patches, security, installation of third party software, and operating system design. Managing remote host servers, Web Servers (IIS), Intranet Portals. Performed tuning of Windows 2003 Servers and assigned Group/User accounts, access rights, profiles, and GPO's. Provided on-call local and remote technical support for workstation users and remote server administration using SSH, Remote Desktop & Dameware. Managing & coordinating a team, consisting of three members. Work profile included Domain / Mail / User Administration using PLESK & CPANEL control panels, registering domain names, IP allocation, DNS resource records modifications. As new sites are being developed, local & remote web server and updated and configured accordingly using – IIS 6.0 & Apache incorporating ASP and LAMP. Providing Local and remote servers are always kept abreast with latest updates and patches. Servers are systematically backed up using Tivoli Storage Manager and Veritas Net Backup. Maintained local and remote firewalls - Juniper Netscreen for our online servers and Sonic Firewall for our corporate network for maximum endpoint security.

Responsibilities includes - server maintenance, software upgrades, server and client security. Developed, implemented and provided technical support for MIS – software, database and reports to users. Maintained network functionality for 300+ assets and 200+ users with Windows W2K/2003 and Novel 4.11/6.5 servers. Configured and maintained web servers (IIS), intranet portals. Closely monitored server health, applied support packs, service packs and updates on a regular basis. Planned and implemented Security Policies/ Group Policies/ User Rights. Provided collaboration & CRM services using MS Exchange, Office Clip and Softtalk Collaboration Suite. Developed utility scripts using Windows Scripts (VB) and Novell Scripts for automating daily tasks. Installed, deployed and maintained mail services using Exchange Server, Workgroup Mail, Post Master. Developed and updated various application modules using VB.Net, SQL, FoxPro, Secured IT environment by tightening all loose ends with Antivirus and firewall solutions like Kaspersky BusinessSpace, Quick Heal, NOD32 Antivirus, Sygate Firewall, Windows Domain Firewall and Zone Alarm. Provided remote / telephonic support to both in-house and outstation users. Provided on-call network technical support assistance for users for overall network access and workstation accessibility. Performed server security audits, system backup restore procedures, and other recovery and business continuity strategies.

Job involved self correspondence, maintaining office records and communicating to Clients. Software installation, setup, systems analysis, support and troubleshooting, Norton Anti-Virus administration and updates. Configuring Novell Netware Server 3.11 and workstations was also a part of the routine.