With over 16 years of industry expertise, I bring knowledge and skills in various ITSM Processes, including incident management, service request management, problem management, change management, CMDB, and continuous service improvement. Additionally, I have extensive experience in managing the ServiceNow platform.Throughout my career, I have worked on numerous large-scale client projects in the mining, manufacturing, and retail industries. These experiences have deepened my expertise and solidified my reputation as a reliable and trusted IT Services Leader.As an SIAM Operation Manager, I excel in leading the seamless integration of diverse services, driving streamlined operations, and enhancing customer experiences. I focus on delivering business value by optimizing service delivery and managing vendor performance to ensure operational excellence and consistently achieve optimal outcomes.In addition to these core competencies, I am well-versed in Project Management, Service Level Management, and adopting best practices in continuous delivery. I constantly strive to stay ahead of the curve by continuously learning and keeping up with the latest trends in the IT industry. This allows me to consistently deliver innovative solutions that surpass expectations.