KNOWLEDGE BASE: ACCOUNT MANAGEMENT | RELATIONSHIP MANAGEMENT | CUSTOMER SUCCESS | SALES OPERATIONS | SALES ENABLEMENT | BUSINESS TRANSFORMATION | PROJECT MANAGEMENT | CHANGE MANAGEMENTPROFESSIONAL PROFILE: For years, I was a multi-disciplinary working leader with extensive hands-on experience managing a successful service-intensive veterinary practice where strong situational leadership and a cool head in deadline and pressure situations was crucial. Throughout the many years I led the business, I was regarded always as a principled leader-manager with an impeccable work ethic.More recently, I have been working at Scratch Financial, a fintech company serving enterprise-level veterinary practice groups, managers and staff to help them solve many of the operational and financial challenges associated with being in business. My expertise includes helping clients onboard and implement Scratch platforms designed to meet the care financing and/or payment processing needs of busy veterinary offices. Additionally, once on-boarded, I train the office on how to use these tools in their practices. In short, I help veterinary practices build successful enterprises by handling the financial backbone essential in modern practice management.I am in transition now and am looking to leverage my strong account management and broad business skills and knowledge to a new challenge. I believe I would be a best fit for a position enabling me to apply my leadership, supervisory, analytical, operational and account service experience gained overseeing a multi-million-dollar book of business.LET'S CONNECT: I am always eager to network, grow relationships and be of service to clients. The best way to reach me is via LinkedIn or email at s.browning315@gmail.comCORE BUSINESS SKILLS:֎ Account service: Sales operations and support֎ Account strategy: Forecasting and planning֎ Training: Staff training and development֎ Multi-disciplinary collaboration: Stakeholder engagement, customer success & sales enablement֎ Financial: Data analytics, reporting and budgets֎ Client service: Customer engagement and support֎ Technology: Hardware and software proficiency֎ Quality: Continuous improvement and compliance֎ Systems: Policy development, process optimization and procedure development֎ Communications: Pitch and presentation skills