At SafetySuite, embracing the role of Knowledge & Learning Lead has involved establishing a foundational Learning & Knowledge function, pivotal for enhancing solution adoption and customer success. Leveraging ADKAR principles, my focus is on developing strategies that encompass awareness, desire, knowledge, ability, and reinforcement, tailored to distinct customer personas. The design of journey maps, needs assessments, and skill gap identification has been instrumental in delivering workshops that resonate with adult learners, ensuring a comprehensive understanding of our products and services.Prior experience at Reece Group has fortified my abilities in talent solutions, enriching employee experiences, and facilitating career pathing with a keen eye on workforce transformation. Coordinating engagement surveys, I have translated organizational objectives into engagement strategies, fostering an environment where skills are leveraged for future roles. My expertise in instructional design, stakeholder management, and business process improvement continues to support SafetySuite in driving change and fostering a workplace that is equipped for the digital future.