Sue Chamberlain Email and Phone Number

PMO support to the Conduct Team

PMO support to a large transformation programme to outsourcing of many of the internal SAP Services activities of Centrica Energy (CE) and its associated North American business, Direct Energy (DE), to one managed service provider (MSP). Whilst my main responsibilities were PMO related, I have also been able to use other analysis and testing skills. My main activities have included: • Preparation of weekly status reports, by obtaining updates from project managers and workstream leads, (produced in both Powerpoint and in Clarity reporting tool).• Attend project boards, recording actions, then chasing for updates.• Co-ordination and facilitation of the review of the deliverables provided by the MSP, including the maintenance of a progress tracker.• Maintenance of the internal programme RAID log, facilitating weekly reviews by project managers and workstream leads, then liaising with the MSP’s PMO to identify and update risks and issues for the joint RAID log.• Maintenance of the programme financial forecast and updates for monthly expenditure, to establish any variances.• Development and maintenance of a ‘plan on a page’ based on the MSP’s project plan.• Preparation and maintenance of a communication plan that identified stakeholders, the appropriate messages needed and timings. Also participated in presentations to business teams on the how the changes would impact them, (I captured questions and followed up with answers).• Support for the development of processes, for which I developed training material.• Gathered requirements for the changes to be made to Service-Now (IT service management tool), including a service catalogue, then liaising with developers to make the changes, including testing.• Co-ordination of some user acceptance testing including the recording of test results and raising defects using HP’s ALM tool.• Administration of the team’s SharePoint site, plus other admin tasks.

Support to the project separating ING Direct’s UK business from ING Group, prior to its migration to Barclays. My responsibilities included:• Set up and monitoring of the programme risk and issues log.• Production of MI and packs for presentation to the delivery management tem which then fed into the steering committee.• Attendance at joint management and other meetings, taking minutes and actions as appropriate, then maintaining action logs.• Set up and management of the change control process • Management of the project SharePoint portal, ensuring appropriate access for the team, plus document management.• Other ad hoc tasks as appropriate.

This was a three-month contract, which was specifically to set up project structure and governance for this rapidly expanding and ambitious company. Working with the Group Programme Director, we developed a framework for managing projects, which included processes, management information and documentation. My specific deliverables included:• Documentation covering the framework and related guidance notes• Document templates (work request, terms of reference, project initiation document, status reports, risk and issue log)• Weekly project reporting packWhilst developing the framework, I applied some of the templates and tools to both new and existing projects and I also carried out a number of additional activities including:• Maintenance of the Group project portfolio• Holding workshops to drive out requirements and other information so that I could draft terms of references and other documents• Producing the weekly project reporting pack, using project status reports and liaising with project leads in order to obtain the relevant information

Data Centre migration Programme - my key activities and acheivements whilst on the programme are as follows:- Creation of project plans and weekly progress reporting.- Monitoring of reporting provided by the chosen third party and highlighting anomolies.- Set up and monitoring of the programme level risk and issues log- Production of MI and packs for presentation to programme management, key stakeholders and relevant third parties.- Management of a main SharePoint site and subsites, ensuring appropriate access for the programme team, third parties and stakeholders.- Budget monitoring ofr the programme team costs.Other one-off activities included: - As part of the proposal and evaluation process, supported the production of the requests for proposal, received and distributed the repsonses and then acted as Data Room Librarian, dealing with supplier queries, referring them to appropriate L&G contacts, chasing for responses and ensuring that each supplier received the same amount of information.- Support to the testing activitied in the months leading up to the Data Centre Migration including logistics and planning of testing required.- Production of a communications plan, followed by the development of magterial for communication to various audiences outside the programme.

TUPE'd to TCS from L&G and initally worked on Transition Project as Programme Office Manager, then dealt with new pieces of work as they were received into TCS from L&G and managed then through the initial stages.

Previous roles included change programmes (process and testing), test analyst and test manager.

Other roles included team leader in the Inverstment Dept and process analyst.