Sue Downs Email & Phone Number

Midland, Mi

Project Manager specializing in Infrastructure projects.

Midland, Mi

Project Leader for Global Business Services projects. This role is responsible for providing leadership of multifunctional teams to deliver valued results in a time driven, effective manner. This position is accountable for creating the project plan and reporting progress against contracted milestones, budget and goals outlined in the plan. This position acts as the primary business manager and change agent for the assigned project.• Lead projects ranging from low complexity to high; from six months to two years.• Specializing in infrastructure projects including hardware refreshes and software implementations/upgrades.• Implemented SAP at two plants. • Implemented a new Disaster Avoidance and Recovery platform. This environment is tested at least twice per year to ensure the ability to recover from all levels of system outages.

Greater Detroit Area

Working with partners to provide Data Center/IT Relocation Services.

Manage all engagement activities from pre-sales through contracts to services implementation. Increased attach rate for Professional Services to standard solutions by 15%Research and develop Statements of Work for standard and custom solutions.Manage projects and determine problem escalation. Regional responsibility includes all states west of the Mississippi.

Provided various services including Opportunity Analysis and Business Rationale, Requirement and Service Level Agreement Determination, Operations Modeling, Solution Architecture and Project Implementation/Coordination.

Managed Payment Systems engagements, specializing in image archive installations. Comprehensive responsibilities included but not limited to reviewing proposal, preparing and securing signed contract, selecting, training and managing implementation team, evaluating and solving problems and completing project.Director of Client Satisfaction, Payment Systems Division

Developed high-speed image check processing system. Defined requirements, conceptualized designs, and liaisoned between end user and engineering. Served on implementation team for first two installations of image POD systems.

Managed staff of 13 delivery consultants.Implemented and supervised check processing applications for medium size financial institutions nationally.Managed resources, negotiated contracts, managed projects and maintained account relations.

Supported the implementation and customization of check processing applications in small financial institutions.

B.S, Computer Science

Bachelor Of Science (Bs), Computer Science