Customer Engagement Specialist
Current
Jan 2022 - Present
AeroLeads people directory · profile
Sue Griffiths Email & Phone Number
Customer Engagement Specialist
at
Project Management Institute
1 work email found
@pmi.org
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Engagement Specialist
Location
Sandbach, England, United Kingdom
Who is Sue Griffiths? Overview
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Quick answer
Sue Griffiths is listed as Customer Engagement Specialist at Project Management Institute, based in Sandbach, England, United Kingdom. AeroLeads shows a work email signal at pmi.org and a matched LinkedIn profile for Sue Griffiths.
Sue Griffiths previously worked as Customer Experience Insight & Culture Change Manager at O2 (Telefónica Uk) and Customer Experience Manager at Telefonica Uk. Sue Griffiths studied at Wootton Bassett Comprehensive School.
Company email context
Email format at Project Management Institute
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{first}.{last}@pmi.org
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Profile bio
About Sue Griffiths
I am passionate about creating and delivering great experiences for customers, understanding what drives customer needs and using the voice of the customer and employee to optimize performance in customer led organisations.I believe that people make the biggest difference for customers and our employees hold the key to customer satisfaction and success.
Listed skills include Customer Experience, Team Management, Telecommunications, Call Centers, and 24 others.
Current workplace
Sue Griffiths's current company
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10 roles
Sue Griffiths work experience
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Customer Engagement Specialist
Current
Jan 2022 - Present
Customer Engagement Specialist
Jan 2022 - Jul 2023
Customer Experience Insight & Culture Change Manager
- Responsible for delivering a strategy led culture programme built on customer experience principles delivering change across our organisation and partners.
- Created a strageic plan to support delivering and embed change the O2 organisation and partners.
- Engage with key stakeholders to agree ownership and support.
- Work with creative agencies to create engaging material and digital content.
- Produced content and materials for over 3000 employees to share our customer led vision & strategy
- Organised a ‘lunch on us’ event for 5000 employees across the UK and offshore sites for our partners.
Mar 2017 - Mar 2022
Customer Experience Manager
- Responsible for understanding customer dissatisfaction through customer feedback and research.
- Identify customer pain points.
- Undertake analysis of data to present to stakeholders.
- Produced PowerPoint decks to illustrate and inform where dissatisfaction impacts customers using trends, customer verbatim and key insights.
- Make recommendations and actions for change.
- Agree ownership and timescales for improvements.
Jun 2016 - Mar 2022
Multi-Channel Customer Experience Manager
Telefonica Uk
Working as part of an integration planning team formed during the submission phase of the planned acquisition of Telefónica O2 by CK Hutchinson, I played a role in the customer operations integration planning team where under legal supervision and adherence to competition laws and controls, permissible planning activities were conducted to prepare for a.
Jan 2016 - Jun 2016
Multi-Channel Customer Experience Manager
Improving the experience for our customers by using insight to drive customer experience. Identifying and defining what customers' need in a multi-channel environment and designing customer journeys which are simple for customers to use.Headed up customer experience projects to deliver iPhone and implement a change to pro-rata billing for new consumer.
Aug 2014 - Jan 2016
Process And Change Manager
Process re-engineering and design of new processes for retail stores. Delivering process for high profile projects in retail. Delivering change into 400+ retail stores engaging with key stakeholders to drive and fulfil customer experience.
Sep 2005 - Aug 2014
Operations Manager
Managing a team of 8 Team Leaders and 200+ advisors for a major utility supplier
Mar 2004 - Sep 2006
Quality Manager
Quality Manager with a team of 5 quality coaches measuring call quality of more than 300 inbound/outbound advisors for VodafoneImplemented a call quality matrix for effective measure of quality of call centre teamsWorking with Team Managers to drive improvement in quality of teams
Oct 2002 - 2004
1 education record
Sue Griffiths education
-
Wootton Bassett Comprehensive School
FAQ
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What company does Sue Griffiths work for?
Sue Griffiths works for Project Management Institute.
What is Sue Griffiths's role at Project Management Institute?
Sue Griffiths is listed as Customer Engagement Specialist at Project Management Institute.
What is Sue Griffiths's email address?
AeroLeads has found 1 work email signal at @pmi.org for Sue Griffiths at Project Management Institute.
Where is Sue Griffiths based?
Sue Griffiths is based in Sandbach, England, United Kingdom while working with Project Management Institute.
What companies has Sue Griffiths worked for?
Sue Griffiths has worked for Project Management Institute, O2 (Telefónica Uk), Telefonica Uk, Telefónica, and Vertex Data Science.
How can I contact Sue Griffiths?
You can use AeroLeads to view verified contact signals for Sue Griffiths at Project Management Institute, including work email, phone, and LinkedIn data when available.
What schools did Sue Griffiths attend?
Sue Griffiths studied at Wootton Bassett Comprehensive School.
What skills is Sue Griffiths known for?
Sue Griffiths is listed with skills including Customer Experience, Team Management, Telecommunications, Call Centers, Stakeholder Management, Team Leadership, Management, and Retail.
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