Sue Johnson Email and Phone Number

I have worked for Incitec pivot Fertilisers for 20 years. 2nd June 2017 was my last day with this company as I had decided to see where else my career could take me. Below is some of my key achievements that I gain whilst with Incitec Pivot.• Assisted in the development of Truck Scheduler and worked with software programmers to ensure system functionality was optimized for the customer and our own purposes.• Rolled out and trained all sites/states that did not have Truck Scheduler • National stock inventory Coordinator for customer service.• Review & Process claims, adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.• Strong IT skills (SAP, Lotus Notes, Outlook, Excel, Windows, Complaint Data Base, Fertshed order system, Claims register).• Ability to work both autonomously and in a team environment. • Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.• Building and Maintaining customer relationships.• Negotiation Skills with product supply and agent inventory for stock issues for all customers, customer service and product managers• Team Leader for Customer Service• Consistently exceeding KPI’s as demonstrated in performance reviews during my employment at IPF• Customer Service caretaker for third party run sites• Transport/Logistics with third party carriers and freight forwarders • Built and very good bond with all Customer Service team by helping on all requests from the team and going above and beyond the company’s expectations. • To have the skills of Inventory, dispatch, bulk liquids and Industrials.• Passing on my knowledge of all the roles I have done onto other team members with in Customer Service and all dispatch sites