Responsible for all the business operations of an import, wholesale and retail Distribution Company including: Finance, Personnel, Procurement, Marketing, Administration, Website Maintenance, Inventory Management, Business Communication and Customer Service.•Helped develop company from the ground up, creating an organization with annual revenues of over $1m.•Installed and set up accounting and inventory management system. Trained all personnel on the new system and created policy and procedure manuals for the business.•Responsible for procurement of all IT, Office and Warehouse Supplies•Assisted in the development and help to maintain 2 company websites.•Developed efficiency promoting process improvements, saving company time & money.•Financial analysis, budget preparation, accounts payable and receivable and annual financial reporting.•Responsible for all office administration, correspondence to customers and vendors, accounts payable and receivable and maintaining all business licenses and other legal documentation.•Created on-line sales department working with external marketing companies.•Responsible for the supervision of 5 full time employees.

As a Senior Staff Specialist in the Billing Trouble Management Team I was responsible for analyzing billing issues, researching root causes and defining action plans for the recovery of potentially lost revenue. I also provided technical assistance to the Software Release Management Teams analyzing requirements to ensure impacts/exposures from software releases were identified and communicated to downstream users. Position required technical understanding of Telecom Network functionality.•As Team Leader I was responsible for annual recovered revenue of over $1m.•Created training documentation used by multiple groups throughout the company, travelled to various locations to conduct training.•Leader of several different task forces to address and resolve specific revenue impacting issues.•Worked with internal and external groups to achieve objectives of reduced workload and improved revenue turn around.•I became the Subject Matter Expert for Exception Billing, represented Senior Management and facilitated meetings as necessary.•Multi-tasked to ensure that all projects were completed on time.•Produced weekly and monthly reports and created new reporting formats which allowed for greater data analysis and improved revenue amounts returned to the billing stream. •Worked as POC for liaison between MCI Billing Center and Concert (British Telecom/MCI joint venture).