Leadership and engagement of 40 FTE,s to perform at optimum efficiency and achieve outstanding customer service. Achieved food cost savings of $750000 savings in 2016 . Improved employee engagement scores from 74 to 87 percentile. Implemented room service and increased patient satisfaction to the top decile. Doubled participation and revenue in cafe retail sales. Well versed in Sodexo systems and programs. Maintained compliance with all regulatory agencies and passed inspections.

Lead and guide team to provide great customer service. Achieved patient experience scores in the top quartile for 4 years often in the top decile. Maintained costs within budget parameters. Increased retail cafe sales year over year. Achieved a 8 percent turnover in foodservice industry that averages 20 percent or higher.