Sue Prince Email and Phone Number

• Currently implementing Kronos (time attendance and scheduling tool) into 11 core contracts covering 6,500 employees. This includes: System design Data validation User interface Training / Integration Change Management Testing Future development• This implementation includes the design, development and implementation of a new scheduling system that will return a 1-2% labour saving• Lead two significant sales bids for total FM Healthcare contracts both of which scores top in terms of innovation and quality.• Involvement in sales tenders and presentations, with a particular attention to compliance and mobilisation strategies• Was fully responsible for mobilisation within the Healthcare business, ensuring all Stakeholders engage and work as a streamline team achieving challenging targets• Responsible for compliance, creation, process and procedures, training, auditing and systems delivery across the Healthcare estate. Reporting directly into the Healthcare Executive on the segment results.• Reviewing and testing business process to ensure the best possible service delivery of all central support functions and core service areas.• Responsible for Communications within the Healthcare segment ensuring movement of key messages throughout the hierarchical structures.• Created a new service offer in Obesity Management.• Diversity and Inclusion facilitator, delivering the D & I message throughout the Sodexo UK infrastructure.

• Responsible for the start to finish of the implementation of Kronos, a workforce time management system. Including design, test, pilot, train and project deleivery accross time and attendance, absence management, scheduling and analytics programmes.• Responsible for Operational support and Management at Kings college Hospital in London with a turnover of £9 million covering all hard and soft service delivery.• Responsible for the operation and control of a PFI hospital with a turnover of £4.5 million and PCT contract of 5 (retained during re-tender) community Hospitals and 17 Clinics with a turnover of £1 million, including:o Delivery of all soft services including catering, domestic, sterile services, car parking, window cleaning and pest controlo Management of Company P & L turning round gross margin by over half a million in two years.o Control and delivery of the contact specifications, including penalty management and controlo Staff training and developmento Delivery of services to Company & legislative standards• Interim positions for Healthcare division:o Acting Regional Operations Director looking after North and Central Regions with a turnover of over £20 milliono Project Director supporting Kings College Hospital in London and North Staffordshire University Hospital working on the PFI mobilization plans• Responsible for retail outlets in Cardiff University Hospital with an annual turnover of £1 million• Assisted with the launch of a new PFI project at North Staffordshire University Hospital.• During my time with Sodexho I have won many awards including Manager of the Year in 2006.

• Responsible for the set up and operation of a £1.5M cleaning contract, including:o Contractor Management / Negotiationo Specification and standards settingo Service level agreements / Quality assuranceo Cost reduction at no impact upon standards (saved C£250,000)o Client and Company communication, monthly financial and operational reports.o Product purchasing• Company champion for all Catering contracts, including:o Benchmarkingo Cost reduction optionso Service suggestionso Fully costed proposals• Involved in gaining new total FM contracts, including:o Feasibility studies on total FM for the Cliento Managing the Planned preventative Maintenanceo Contract information gatheringo Costing soft service proposals (cleaning, catering, security, post room)