Sue Walker Email & Phone Number

Head Office

• Providing strategic direction and planning for the business service functions nationally• Provide leadership, direction and coordination to the Regional Business Service Managers across the Country and overall management of the NHQ Business team• Developing, overseeing and implementation of change initiatives that may result from significant and complex projects. • Managing the provision of effective, efficient and proactive executive support to the Chief Executive and the New Zealand Fire Service Commission• Contributing to strategic discussion with the Chief Executive, Senior Leadership and Operational Leadership Teams on matters relating to business support capability and development.

• Supporting the Government and community in reducing family violence and sexual violence• Overseeing the whole-of-government family violence and sexual violence work programme• Link for government and community collaboration

• Drive, develop, implement and review quality standards for operational processes and procedures to ensure business excellence• Manage workflows including planning, resource allocation, enhance and streamline processes across the Commission• Management of Executive Services team members x12• Oversee HR CASS relationship• Responsible for Gallup Survey and culture initiatives

Wellington & Wairarapa, New Zealand

• Project managed relocation, fit-out and design of SSC.• Designed and implemented business continuity plan/procedures.• Managed all procurement and tender processes.• Restructured support services (consultation to implementation).• Responsible for all Executive Services at SSC

Wellington & Wairarapa, New Zealand

• Introduced new clinical framework, working with Massey University and clinicians, led business strategy development• Managed $18million dollar budget and over 50 staff including Clinicians

Wellington & Wairarapa, New Zealand

• Improved service quality and achieved delivery targets.• Major restructure and culture change• Introduced career mentor and development programme• Managed 10 Team Managers, with teams of around 15 staff (total 160 staff)

Wellington & Wairarapa, New Zealand

• Senior Management position reporting to GM, business strategy implementation (insurance model)• Implemented three major projects to cut costs, cleanse data and update systems. • Implemented business plan initiatives.• Reviewed and implemented new levy payment process

Wellington & Wairarapa, New Zealand

• Managed and increased productivity of the Business Service Centre (Levy and Scheme)• Introduced rewards and recognition programme.• Combined the Business Support Centre and Contact Centre into one Service Centre of 160 staff members

Christchurch

• Managed 24 hour operation in conjunction with the Auckland site• Oversaw operational needs of 250 staff

Christchurch

• Managed property information, services & pensioner units, liaised, and managed relationships with a variety of contractors.