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Project Management skills• Wide range of project experience including multi-stream, Business Improvement/ Transformation/Restructuring, Outsourcing (IT & Business), IT (software, systems and processes) including ERP/ core business technology. • Extensive change and transformation experience – including business improvement and process re-engineering.• Understanding of various project management methodologies.• Ability to deliver quality outcomes under time pressures.• Strong interpersonal skills and able to communicate at all levels, globally with different cultures. • Ability to effectively prioritise and execute tasks in a high-pressure environment.• PMO experience including risk management, project financials and metrics.• Business analysis skillsOther Key skills• Strong financial management and analysis skills.• Successful consultancy , stakeholder management and facilitation experience• Performance measurement, metrics & MI. • Demand / Resource Management• Varied supplier / contract management (IT & BPO).• Extensive people / team management.
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Project ManagerFasthosts Jul 2022 - Dec 2022 -
Project ManagerCheltenham Borough Council Mar 2021 - May 2022Fixed term contract to manage a number of public sector projects including the redesign and construction of significant town centre structure. -
Head Of Business ReadinessSt. James’S Place Wealth Management Dec 2018 - Mar 2021CirencesterManagement of a team of Business Readiness project managers responsible for ensuring impacted business areas are ready for change on variety of high profile strategic programmes including platform migrations, product launches and new system implementations (including Salesforce). Activities included carrying out impact assessments, training needs analysis, producing communications and readiness activity plans as well as supporting implementation teams to ensure the successful delivery of change, also making sure that benefits identified in business case are clearly understood, tracked, reported and realised. -
Portfolio / Senior Project ManagerSt. James'S Place Wealth Management Dec 2017 - Nov 2018CirencesterResponsibility for 3 business portfolios and associated technology and non-technology projects including the management of 3 Project managers. Active member of business steering group’s proactively managing change projects from initiation through to delivery ensuring alignment to overall strategic objectives. Successfully set up an internal change strategy initiative including a people strategy work stream focusing on the development of people managers and junior project managers.
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Transformation Project ManagerTeam Leidos / Tvs Supply Chain Solutions May 2017 - Nov 2017Bristol, United KingdomFollowing the successful bid by Team Leidos to manage a £16bn outsourced MOD Logistic Commodities & Services contract, a new external position was created to take over Transformation Project Manager role 18 months into a 3-year transformation program (People, Process and Technology).
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Global Performance ManagerZurich Insurance Company Ltd. Mar 2012 - Nov 2016Operational management role including the design and implementation of significant business change and transformation activities. Identifying and establishing process improvements, and standardisation across 35 countries, introduction of processes to monitor, track and report savings to senior executives within a newly created business division Group Services.• Responsible for developing, deploying and ongoing management of all financial and operational performance related processes across 35 countries including the management of a team of MI and Performance Analysts.• Financial oversight of a $800m+ budget including working intensively with global and local finance teams to proactively drive the on-going development and deployment of financial planning, budgeting, resource management and reporting mechanisms/ processes within the functional and operational teams. -
It Service And Supplier ManagerZurich Insurance Company Ltd. Jul 2005 - Feb 2012Responsible for the delivery of operational services and any associated business improvement projects within the Global Shared Services IT function – responsibilities included Financial Management, IT Supplier Management (ASP, ISP & BPO), Service Management, Demand & Resource Management, Risk and Controls and PMO.
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T&T Program Manager – Group It Shared ServicesZurich Insurance Company Ltd Nov 2004 - Jul 2005Contract role to manage the transformation and transition within IT Shared Services Division following the outsourcing of the Global IT application development services to external service provider (ASP).
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Bpo Project CoordinatorRossbank ( Bpo Service Provider) Mar 2003 - Oct 2004CheltenhamWorking in a small team responsible for the end to end process (research, preparation, and presentation) of formal bids for new outsourcing contracts and delivering new projects for existing financial services customers including resource planning, recruitment and deployment.
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Pmo Manager - Sap Competency CentreZurich Insurance Company Ltd 2001 - Mar 2003CheltenhamCreation of Project Management Office to support the centralisation of all UK SAP IT teams (Finance, HR and Procurement modules) responsible for designing, implementing and managing PMO processes.
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Business Consultant - Strategic PlanningBritish American Financial Services / Zurich Financial Services 1995 - 2001Part of small internal consultancy team responsible designing solutions to meet efficiency and control objectives. Working with business stakeholders to investigate organisational and operational problems and manage change following the creation of British American Financial Services merger of Eagle Star and Allied Dunbar ) and then the acquisition of BAFS by Zurich Financial Services.
Sue Young Skills
Frequently Asked Questions about Sue Young
What is Sue Young's role at the current company?
Sue Young's current role is Business Change Project Manager.
What is Sue Young's email address?
Sue Young's email address is su****@****ich.com
What skills is Sue Young known for?
Sue Young has skills like Relationship Management, Performance Management, Change Management, Team Leadership, Bpo, It Outsourcing, Business Process Improvement, Financial Analysis, People Development, Managing Finances, Program Management, Project Delivery.
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