Sue Clanton Email & Phone Number

Senior Project Manager managing the selection, implementation, deployment and validation of a global Internal and External Learning Management System and Content Management System for a Medical Device Company.

Greater Chicago Area

Liaison with the 5 global markets to realize the advantages of implementing the corporate labor guidelines. Served as Subject Matter Expert (SME) for labor related processes and projects including the education and training on Variable Labor Hour (VLH) guides, staffing, scheduling, and positioning. Created standards and processes for shift management and staffing. Collaborated with global markets on the integration of financial back office to improve scheduling and profits. Project… Show more Liaison with the 5 global markets to realize the advantages of implementing the corporate labor guidelines. Served as Subject Matter Expert (SME) for labor related processes and projects including the education and training on Variable Labor Hour (VLH) guides, staffing, scheduling, and positioning. Created standards and processes for shift management and staffing. Collaborated with global markets on the integration of financial back office to improve scheduling and profits. Project managed vendors to provide the development of global labor related tools. Developed and deployed VLH labor guides for changing or new global markets.Managed overall delivery and deployment of mid-management leadership development program through global Saba LMS to seven Headquarters Universities (HU’s). Oversaw Globalization Management Solutions team (GMS). Implemented effective and efficient processes for localization and translation of global curriculum. Coordinated and established implementation of project management (PM++) methodology for global training department.• Awarded Team Award for ROIP-SEVSSP• Team Award for Mid-Management Leadership Development Program Show less

Greater Chicago Area

Acted as worldwide SME working with the United States and HAVI (Global Supply Chain Vendor) for design and development of SCRWeb Restaurant Order Proposal system (ROP). Coordinated implementation of PM++ methodology into Restaurant Technology Alignment (RTA) departments. Established agreement between IT Solutions, WWTLD (World Wide Training, Learning and Development), USTLD, WWHR and RSG to align technology strategy for global training platform. Developed global product roadmaps and country… Show more Acted as worldwide SME working with the United States and HAVI (Global Supply Chain Vendor) for design and development of SCRWeb Restaurant Order Proposal system (ROP). Coordinated implementation of PM++ methodology into Restaurant Technology Alignment (RTA) departments. Established agreement between IT Solutions, WWTLD (World Wide Training, Learning and Development), USTLD, WWHR and RSG to align technology strategy for global training platform. Developed global product roadmaps and country migration paths. Ensured products appropriately packaged and market resources deployed to scale. Served as liaison to Latin America, Canada, APMEA and USA. Show less

Greater Chicago Area

Operations Manager, Worldwide Operations, 2003-2006Served as global back office labor scheduling SME. Acted as worldwide NewPOS operation liaison to APMEA, Europe, Australia, and Japan. Monitored NewPOS software to ensure adherence to operational standards. Managed global NewPOS requirements release process. Acted as project manager for worldwide operations convention kiosk. Selected as operations lead for automated fryer, automated grill, e-learning, 24 hour and extended hours… Show more Operations Manager, Worldwide Operations, 2003-2006Served as global back office labor scheduling SME. Acted as worldwide NewPOS operation liaison to APMEA, Europe, Australia, and Japan. Monitored NewPOS software to ensure adherence to operational standards. Managed global NewPOS requirements release process. Acted as project manager for worldwide operations convention kiosk. Selected as operations lead for automated fryer, automated grill, e-learning, 24 hour and extended hours manual, and hand held manual. Awarded Circle of Excellence for NewPOS Deployment Show less

Served as team lead for Store of the Future (SOF), developed process maps and wrote all requirements for 12 operations systems, including labor scheduling. Managed development and deployment of QSC and drive-thru mobile assistant. Acted as project manager for kitchen management system, auto fryer, and auto grill.Worked with other teams to help guide, gather, and implement strategies for testing, design, and deployment of new technology. Ensured new technology passed acceptance… Show more Served as team lead for Store of the Future (SOF), developed process maps and wrote all requirements for 12 operations systems, including labor scheduling. Managed development and deployment of QSC and drive-thru mobile assistant. Acted as project manager for kitchen management system, auto fryer, and auto grill.Worked with other teams to help guide, gather, and implement strategies for testing, design, and deployment of new technology. Ensured new technology passed acceptance testing before implementation in restaurants. Show less

Greater Chicago Area

Gathered business requirements, and handled design, development, testing, deployment and support for five POS platforms and three back office systems for food service industry.