Sue Daum Email & Phone Number

Cary, North Carolina, United States

Project Coordinator supporting GSK's Specialty CSE team.

Cary, North Carolina, United States

Supporting the GSK Specialty CSE training team.

Philadelphia, Pennsylvania, United States (Remote)

• Using data from quantitative surveys, created findings reports, select pieces of which would be provided to clients or shared publicly to reflect the voice of the patient community.
• Managed qualitative patient studies utilizing the mobile device-based response system. Provided direction to clients to ensure survey questions elicited the level of detail needed by clients to then guide the creation.

Cary, NC

• Provided executive assistance to WEGO Health’s Chief Client Officer and other members of the leadership team. Part of this role included successful coordination of company-wide meetings, bringing team members in from.
• Meticulously ensured the quality and accuracy of campaign ads on diverse social media platforms, instilling client confidence and reinforcing our role as a valued partner. Quickly established a rapport with customers –.
• Pioneered the company-wide implementation of an advanced project management tool, amplifying operational efficiency and resource optimization across all levels. Utilized the new project management tool to also.
• Provided reliable first-level IT support, reducing reliance on external IT support vendors.

Boston, Massachusetts, United States

• Programmed and executed qualitative patient studies by leveraging cutting-edge mobile device-based audio response systems. Strategically guided clients to craft survey questions that extracted the desired level of.
• Collaborated with the CTO to bring our mobile insights platform completely in-house, providing the company with total control of mobile studies – from platform programming, through voiceover recording, to fielding.
• Created PowerPoint decks that supported the value of our campaigns executed by WEGO Health on various social media channels on behalf of our highly regulated, healthcare industry clients. Working within the strict.

Cary, North Carolina, United States

• Collaborated with market research management to ensure that statistics and key performance indicators provided to clients were accurate and appropriately highlighted, enhancing the confidence factor and potential for.
• Coordinated all logistics including but not limited to facility, meals, A/V (both onsite and for remote observers), moderator lodging and travel, computer prep, and participant materials for qualitative studies held on.

Cary, North Carolina, United States

• Increased company productivity through the management of daily business operations, both administrative and IT-related, reducing the reliance on external vendors for services that could be handled in-house. When a.
• Represented the company, building positive working relationships with external office operation-related partners. Taking into consideration a zero-based advertising budget, increased awareness of this small business.

• Coordinated all aspects of training classes – both online and traditional – covering multiple software products.
• Responsible for scheduling trainers, web posting, registration, monitoring of class size, printing of course materials, securing facilities, and serve as onsite contact for the Cary, NC Training Center.
• First point of contact for Certified Independent Consultants (CICs) who contacted company with issues, questions, suggestions, and requests related to the CIC program.
• Triaged inquiries and either resolved directly or forwarded to appropriate individual or department.

• Prepared written program components for multiple projects from conception to shipping.
• Worked closely with internal and external partners to ensure that payments are received, logistical needs are met, and venue is well-prepared for event.

• Served as first point of contact for consumers, healthcare professionals, field sales, and home office employees, triaging their needs and providing accurate information from various sources in a highly regulated.
• Demonstrated a customer-first mindset and unwavering patient advocacy while responding to verbal and written communications from external customers.

• Website Liaison Rotational Assignment, Integrated Solutions
• Played a significant role in launching and maintaining internal websites for company-wide access, enhancing organizational efficiency.
• Liaised between GSK and web vendors to ensure timely content posting.Finance Department Rotational Assignment, Speaker Events and Convention Management
• Succeeded in troubleshooting discrepancies within physician payment program, bringing accounts into balance. In addition to the level of detail required for this assignment, an ability to foster healthy working.
• Supported multiple levels of management, up to and including Division SVP, through coverage of all administrative needs, including but not limited to expense reporting, travel and calendar management, document and.
• Managing a multimillion-dollar CRM budget, ensured expenses remained on track as per the plan.

• Staff Assistant
• Supported five members of management from three separate departments, covering all administrative needs. Coordinated the training of 1,200 reservation representatives, ensuring that all certifications are.
• Effectively sold and serviced American Airlines product, providing a sales experience which encourages repeat business.