Susan Devane Email & Phone Number

Swansea, United Kingdom

Cardiff, United Kingdom

In my role I am responsible for the delivery of excellent customer service.I manage a small but expanding team(currently five) in the Customer Service and Sales team.I am also responsible for the recruitment and training of staff,management of call quality and complaint handling.I also ensure the Customer Service team adhere to compliance procedures and internal regulation.

Swansea, United Kingdom

I was responsible for the recruitment of permanent staff in the Hospitality Sector.This involved sourcing,vetting and coaching potential candidates for client interviews.My main focus was to maintain existing client relationships and develop new ones by being proactive.

Parc Pemberton , Llanelli

My Role here at Parc y Scarlets is to promote the extensive and versatile facilities here at the Stadium on non match days . I see my new role here as very much a Business Development / Relationship Management position where I am keen to nurture and grow our existing client relationships but also attract new customers to come and avail of the fantastic venue for Meetings/Seminars/ Exhibitions/ Dinners / Conferences / Weddings . We also have fantastic grounds that can also be hired for events including the superb external training arena which can cater for up to two thousand people . A wonderful venue combined with a fantastic location .

Cardiff, United Kingdom

Successfully managed a busy city centre branch responsible for a team of seven staff . I was responsible for the day to day running of the branch , promotion of our products and services , staff development and audit control. During my time in the role I spent a great deal of time working with the local community raising our company profile and helping to add value to various local charities.

Merthyr Tydfil / Pontypridd Branches

Relationship Managed a portfolio of 700 Premier Customers, providing excellent customer service and financial advice to high net worth customers banking with HSBC.Demonstrated excellent networking ability, successfully opening new customers accounts leading to significant inflow of new funds to the Bank and increasing income growth.Recognised against peer group for consistently delivering high customer satisfaction and top quartile performance.

Carmarthen Commercial Centre

Working with a team of HSBC Commercial Managers providing solutions to the SME market with regards to Employee Benefits. This involved advice on Stakeholder Pensions, Private Medical Insurance and Health Cash Plans.

Provided holistic financial planning services through the understanding of individual circumstances and making sound recommendations to my customers.Displayed consistent adherence to stringent sales quality and compliance measures.

Cork City- Eire

Provided holistic financial planning services through the understanding of individual circumstances and making sound recommendations to my customers. I worked in a number of local and city centre locations during my time spent with the Company.Displayed consistent adherence to stringent sales quality and compliance measures.

Newtown Powys - Wales

Solely responsible for leading and managing a diverse team - sales and counter staff to improve standards of customer service and meet challenging sales targets.Achieved excellent customer satisfaction survey results.Responsible for the training and development of staff along with half yearly and yearly appraisals.Responsible for the delivery of secure procedures - branch security and account opening.

Sailsbury- Wilts

My role was to ensure I supported the Branch Manager to deliver excellent customer service and to get the very best out of people in our team . I was responsible for coaching and developing our staff , assisting with queries and product knowledge whilst at the same time adhering to strict quality and compliance standards. I was also responsible for conducting appraisals , resourcing and the operational integrity of the branch .Ultimately, helping to create an excellent customer focused team.

Southampton - Hampshire

Delivering sound mortgage advice to customers and offering the full range of products and services to support customer needs .

Southampton - Hants

One year spent on a placement with Trust House Forte Hotel Group as part of my four year Management Course . Time spent developing my managerial skills in various departments within a busy city centre hotel which included - Front of House, Food and Beverage , Event Planning , Accounts and Human Resources.

Basle - Switzerland

One year spent during my four year Management Course in Basle in Switzerland . During my year here my time was spent in the Restaurant in a Managerial capacity and time spent with the kitchen team shadowing the Senior Chef's .

Second Class Honours, Hotel Management Studies, Second Class Honours

Activities and Societies: Debate Team- Sports Team and Social .Four year degree course which included two years residential studies.

Education record

Activities and Societies: Debate Team / Head Prefect