Sue Moore Email & Phone Number

Warrington, Gb

St Asaph, Wales, United Kingdom

• Leading franchise network of 80 partners to achieve £36m annual turnover, with 12% YOY ARPLC increase and 10% GP% growth.• Introduced strategies to drive improvement in a sustainable franchise model, delivered significant projects and managed a transformation project over two years including the introduction of KPIs, benchmarking, updated operating manual, franchise partner engagement strategies and re-structuring the franchise support team.• Driving franchise engagement to 95% attendance at conferences and virtual events, enhancing network collaboration and knowledge sharing.• Successfully re-structured and growing experienced franchise support team, incorporating field coaching, compliance, sales, procurement, and L&D.

Cheshire West And Chester, England, United Kingdom

Providing consultancy and coaching services as a NED, interim or short term coach to enhance the opportunities open to small business owners and franchisors to accelerate growth.Successfully supported more than 300 businesses to launch, scale and exit through board level roles, NED roles, consultancy, coaching and mentorship and always happy to hear from small business owners who need support in scaling their businesses. Area of expertise: Start-Ups, Funding, Confidence Building, Growth Strategies, Scale, Franchising, Franchise Partner Psychology, Preparing for Exit, Successfully Achieving Exit on time/on budget.

Watford, England, United Kingdom

• UK Director of Franchising at Anytime Fitness, responsible for delivering £50m network revenue per annum across 200+ gyms. Leading franchise support teams including L & D, marketing, and field based franchise support coaches.• Successfully launched AF Academy, provided internal training in franchising, and coached field support staff.• Reviewed legal and operational frameworks, delivering robust system and consistent sustainable growth strategies.Great team but left this role as it was increasingly based in Watford, not ideal for me or the team.

Manchester, Banbury, Uk Wide

- Developed exit plan with original founder of Bright & Beautiful having been engaged as a growth coach in 2014. Designed and implemented strategies which allowed the franchise network to grow, increase profits and develop a sustainable model whilst preparing for exit. - Grew franchise network from 40 to 65 franchise partners.- Grew network revenues from sub £2m to £4m in 3 years.- Successful exit to Neighborly (USA) international power house in franchising in 2017. - Led strategic direction for Neighborly's UK brand, Bright & Beautiful, achieving 20% SSS revenue growth year on year.- Supported acquisitions, worked as a member of the talented European and International leadership teams to deliver growth and strategic M & A goals.

Macclesfield

• Led strategic initiatives to drive revenue growth from £22m to £40m within a two-year period by identifying major b2b opportunities in the face of industry-wide regulatory changes. Led the national franchise support team and franchise partners through a period of significant change and uncertainty.• Managed high-profile stakeholder relationships with Ofwat, Thames Water, TFL, and MPs to navigate 'high risk' situations and negotiate sensitive issues.• Developed and implemented a robust customer experience strategy, designing training, reporting on CSAT, NPS, and real-time feedback (rant and rave) to drive improvements.

Cheshire

Identified a gap in the market for events, launched start up, grew the business through franchising, expanded across 15 locations with a lifestyle (part time) franchise model. Network revenue exceeding £1m per annum. Premium service delivered b2c (70%) and b2b (30%). Served high profile premium clients including celebrities under NDA. Achieved successful exit through asset sale within 6 years of launch.

Wirral

Head hunted as Sales Director to support the new Managing Director (owner) to deliver 20%+ revenue growth and EBITDA growth delivering on a strategy to buy, turnaround and sell within 3 years. . Alongside the Managing Director transformed the business winning new b2b customers, improving processes and supply chain. Achieved exit ahead of plan (2 yrs) - acquired by market leader.

Warrington

Joined this disruptive tech based recruiter to enhance my technology and new b2b sales experience. Worked with an exceptional direct sales team. National 'new' business development role. Successfully won major accounts including Glaxo Smithkline, Railtrack, Transco, Mama's & Papa's and William Hill within a consultative sales process. Negotiating and presenting at a senior level, delivering in excess of £200,000 new business revenue in the first year.

Macclesfield

Franchise Manager North, promoted to UK Franchise Manager. Leading the national franchise network and franchise support team to deliver £16m annual revenue, growing by 10% plus per year. Accountable for sales, growth, national sales team, national operations team and marketing. Implemented several key strategies including the roll out of sales training to all franchise partners and operatives.

Winsford

Joined Courage during a time of change where distribution units were transforming into business units each accountable for sales, revenue and profit results. Joined to work in Tadcaster, set up finance team in Winsford then transferred into sales! Business Development Manager (BDM) serving existing customers and finding new customers across hospitality including pubs, restaurants and hotels. Successfully exceeded each quarterly sales target and was recognised with a national Courage Award 'Achiever of the year'. Classically FMCG trained BDM.

Action Learning Coaching

Activities and Societies: Action Learning Facilitation, a form of group coaching, was developed in the 1940's by original management.

Aat, (Part Qualified Accountant), D & B, Credit And Financial Analysis Diploma