CRM Business Consultant: over 20 years of CRM implementation and consulting experience across marketing, sales and service. From CRM strategy and roadmap work, through dozens of implementations, to optimisation and ongoing support.Product Manager: put together the scope and product vision of a new advertising booking system for the FT. This included changes to Salesforce, a new implementation of FatTail's Adbook, and integration with DFP, Oracle and an analytics solution. Worked closely with the engineering team on the implementation.Solution Architect: designed and built a greenfield Salesforce.com solution for a new venture a the FT. Salesforce.com and Eloqua product owner for NOW TV at Sky, including projects such as integration of systems and processes with Sky Broadband, and a revamped Help site built on force.com; led CRM architecture definition & technology selection for Sony.Programme Manager, Project Manager: Prince 2 Practitioner; managed multiple CRM projects for Experian over many years; project manager for sizeable consumer marketing project for News International. Experienced in waterfall, agile, and hybrid methodologies.Business Analyst: as-is mapping and definition of to-be business processes and requirements. E.g. roll out of a CRM system for Aggregate Industries, including the definition of a new sales process across multiple disparate business units.Industry specialism includes Media (Centaur Media, BSkyB, News International), Electronics (Sony, Panasonic, Epson), Financial Services (Walter Scott, Commerzbank, Threadneedle), and Manufacturing (Aggregate Industries, Balfour Beatty).CRM technology expertise includes: 10 years of Salesforce.com; 9 years of Siebel; 4 years of Oracle’s CRM On Demand; plus Eloqua, Informatica Cloud, Microsoft Dynamics CRM and smartFOCUS
Listed skills include Crm, Saas, Salesforce.Com, Cloud Computing, and 20 others.