Suzanne Tanner Email & Phone Number

Kapiti Coast

Pukerua Bay, Wellington New Zealand

Manage day to day running of After School Care. All staff related issues. Management of numbers on a day to day and term basis. Parental contact via regular emails and face to face discussions. Invoicing, cash management. Ordering of equipment and day to day needs. Creating daily and Term Reports for the Committee. Policy Management and input.Management of ongoing Policies and Procedures. Oscar validation and fund requirement organisation. Liaising with outside companies, organising staff training and contracts. Recreation of Terms and Conditions for enrolment to attend Care programme. Liaising with Committee Secretary to establish a more formal finance system and creation of Care programme register to enable more formal invoicing and better monetary tracking. Writing procedure manuals. Reporting to Committee the current, ongoing and further required changes to keep the Programme up to date with changes to enable to maintain a Oscar registered programme. Re structure of current positions to come into line with other programmes and more up to date.

Pukerua Bay School

Care and support for children in the after school club.

West Wickham

Preparation, cooking of children's food, service to the children and staff. Clean up and hygiene control of the kitchen and storage area.

West Wickham

Ran the Service Desk for the last six months and organisedthe smooth hand over to another office and closure of existing as well as ensuring the staffhad a clear understanding of the ongoing redundancy situation.

Croydon, United Kingdom

First line contact for Service calls Dealing with customer complaints on the phone and by letterProvision of first line support within capabilitiesDealing with IT queries or forwarding onto the appropriate staff memberRouting of service calls to appropriate member of team and set SLA'sAllocated work loads to other members of staffPrimary contact for quotes and ordering of IT equipment and consumables via telephone, e-mail and fax and in-house software (Maximo)Invoicing for IT department and invoice management for multiple sites using in-house software (Mentor)Invoice escalations when requiredPrimary contact for the initialisation of Cyclical Replacement Scheme (CRS) for desktop/laptopsMaintenance of Software Licensing and Coordinating scheduled Renewals Maintenance of Heat Asset Register and Table Maintenance within HATBT authorised signatory, Primary contact for ordering PSTL and ADSL linesAdministration of supplier websites - enabling the set up of new users and the appropriate level of accessPreparation of reports on ordering (weekly), CRS (monthly) and telephone logs (monthly)Sourced and organised training sessions for IT staffTraining of staff in the use various software packagesLiaised and coordinated with suppliers to maintain hardware within warranty limitsTraining of temporary staffKeeping current work on scheduleDefinition of hardware and software specificationsLiaised with internal departments & suppliers through paper and electronic media as well as telephonePreviously responsible for the ordering of all mobiles and related equipment and organised the smooth transfer of equipment from one supplier to anotherOrdering stationaryDaily post distribution within the teamFiling, PhotocopyingSupplied parts after discussion with engineers through telephone and radio contact

Beckenham, Kent

Responsible for validation and input of stocks and shares documentsInput and retrieval of data on a networked systemProcessing of work docketsObtained increased security level clearance for auditingAllocated work loads for other members of staffRECEPTIONMet and greeted clients and visitorsSupervision of the Reception areaTaken incoming calls and forwarded messagesOrder stationaryRegister and distribute mailGENERAL OFFICE DUTIESActed as a member of a Quality team bringing changes to existing procedures to enable a better working structureHelp set up existing format for procurement of IT equipment and the Cyclical Replacement Scheme as well as SLA's for the procurementMain key holder, responsible for securing office. Attending any call out which occurred during "out of office" hours

Croydon, United Kingdom