Sufyan Memon Email & Phone Number

Sugar Land, Tx, Us

• Chosen to engage with under performing team members through mentoring and feedback• Providing constructive criticism, effectively improving customer and advisor experience

• Deliver expert technical support to customers, addressing inquiries concerning iOS, iPadOS, and WatchOS products taking over 15+ calls a day• Collaborate seamlessly with colleagues and managers from a dedicated home office, effectively troubleshooting and resolving issues, leading to high customer satisfaction• Proactively recommend innovative enhancements to team workflows and protocols growing team engagement and response • Consistently exceeded the AppleCare organization performance ranking with high CSAT and low AHT leading to effective issue resolution

Sugar Land, Texas, United States

• Research the market and local interest in Pickleball to gauge the potential demand for tournaments• Develop a business plan outlining the tournament structure, location, pricing, and marketing strategy• Create a website and social media presence to promote the tournaments, register participants, and provide updates and information• Collect feedback from participants and stakeholders to continuously improve and expand the tournament offerings• Use existing tournament infrastructure and expertise to seamlessly integrate future charity events

Houston, Texas, United States

•Contributed to the system-wide EPIC myChart transition, collaborating across IT and business teams to ensure seamless implementation and meet critical deadlines•Researched and recommended artificial intelligence solutions to enhance healthcare operations, focusing on improving patient and provider experiences while driving revenue growth.•Collaborated with the consumer experience and marketing teams to promote new virtual health services, supporting the onboarding of doctors for virtual visits.•Played a key role in driving sustainable improvements across digital platforms, directly impacting patient and provider satisfaction through innovative technology solutions

Houston, Texas, United States

• Identified, diagnosed, and resolved Level one problems for users of the mainframe, personal computer software and hardware, College network, the Internet and new computer technology • Provided one-on-one end-user problem resolution over the phone, email, chat or other communication method for college approved software and hardware• Properly documented problem tickets into the online Incident Management System• Suggested ways to improve the team's work methods and procedures• Effectively interacted with team members and customers, employing an appropriate communication style

Richmond, Texas, United States

• Primary Head Instructor within the Technology Department• Led the development of comprehensive lesson plans and streamlined class schedules• Pioneered a student-centered approach, delivering in-depth and engaging lessons while providing unwavering support• Conducted regular parent meetings to collaboratively evaluate student progress and achievements

Bachelor'S Degree, Management Information Systems

High School Diploma