Sufyan Arshad Email & Phone Number

Karachi, Pk

Lahore, Pakistan

Developed, executed and implemented effective customer service business plans.Carrying out managerial responsibilities, monitoring utilization of projects, the efficiency of employees and ensuring customer problems are solved quickly.Contributing in Quality Management Systems, Project Management and Problem Resolution.Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Trainings.Supporting the Battery manufacturing plant through… Show more Developed, executed and implemented effective customer service business plans.Carrying out managerial responsibilities, monitoring utilization of projects, the efficiency of employees and ensuring customer problems are solved quickly.Contributing in Quality Management Systems, Project Management and Problem Resolution.Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Trainings.Supporting the Battery manufacturing plant through the use of researching, reporting and determining root cause analysis of the battery problems and recommending changes for improvement.Developed strong customer and After-Market sales team relationships to drive customer satisfaction and revenue growth through customer visits.Established the Customer Service Center and its operations.Measuring Service Quality and customer feedback.Organizing the workshops for educating and training the dealers, sub-dealers, and OEMs for the brand image.Improve Repo & dealing of After-Sales Service with OEMs like Suzuki, Toyota, Hino Pak, Chinese motorcycle manufacturers & CNG rickshaw manufacturers.Manage neat and clean area according to internal and external standards. Show less

Successfully developed and implemented new processes for warranty claims minimizing both labor and material cost.Motivated After- Sales personnel to provide on-time services and encouraged them to excel in their performance in the field.Ensured technical expertise services and practices from technical staff to increase customer satisfaction.Handling post-sales promotions and marketing jobs to enter into new contracts, renewal of existing contracts, etc.Keeping a track record of… Show more Successfully developed and implemented new processes for warranty claims minimizing both labor and material cost.Motivated After- Sales personnel to provide on-time services and encouraged them to excel in their performance in the field.Ensured technical expertise services and practices from technical staff to increase customer satisfaction.Handling post-sales promotions and marketing jobs to enter into new contracts, renewal of existing contracts, etc.Keeping a track record of organizational After-Sales functions and overseeing sales accounting issues.Ascertaining efficient support from technicians by fostering increased loyalty and performance.Achievements:Developed Customer Relationship Management for generating sales leads that were implemented across the organization and resulted in a 30% improvement in sales performance.Developed Customer Services for generating sales leads that were implemented across the organization and resulted in a 30% improvement in sales performance.Developed Customer Service Center and achieved a higher customer satisfaction level.Developed the dealer's service areas and launched the company-based electrolyte.Started Free Battery check-up campaign for customer retention and acquisition and achieved a higher service level.Contributed the battery quality through defect analysis and achieved a 0.5% claim ratio in the Lahore region. Show less

Sheikhupura

To assist the Power Manager in maintenance activities.To assist the Power Manager in preparation of reports for accounts, stores, PM office, head office, and other departments.To perform as a maintenance in charge, observe & take part in all maintenance activities.Monitoring of maintenance through checking schedules as per maker’s recommendations & their implementation, record keeping, development of tools to facilitate maintenanceTo inspect all parts that have been dismantling… Show more To assist the Power Manager in maintenance activities.To assist the Power Manager in preparation of reports for accounts, stores, PM office, head office, and other departments.To perform as a maintenance in charge, observe & take part in all maintenance activities.Monitoring of maintenance through checking schedules as per maker’s recommendations & their implementation, record keeping, development of tools to facilitate maintenanceTo inspect all parts that have been dismantling during overhauling.To attend any emergency in the power plant at any time.In addition to that, they have to maintain and implement proper documentation as mentioned below. Log sheets.Daily checklists and logbook.Preventive maintenance plans.Preparation of Maintenance Report.Area + Equipment cleaning and housekeeping. Show less

Lahore, Pakistan

Basic troubleshooting, installation, maintenance and repair of Generators.Completing Preventative Maintenance and field modifications.Ordering and managing repair parts cycle times.Keeping up to date on administrative responsibilities such as maintaining Generator logbooks and internal service records in a timely manner.Maintaining tools and testing equipment and ensuring that they are properly calibrated.Working as a loyal team member to provide efficient service delivery… Show more Basic troubleshooting, installation, maintenance and repair of Generators.Completing Preventative Maintenance and field modifications.Ordering and managing repair parts cycle times.Keeping up to date on administrative responsibilities such as maintaining Generator logbooks and internal service records in a timely manner.Maintaining tools and testing equipment and ensuring that they are properly calibrated.Working as a loyal team member to provide efficient service delivery within the assigned area.The ability to lift and carry a Generator that can weigh up to 5 to 10 tons.Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Show less

Sheikhupura

Monitored routine power plant operations.Inspected power plant equipment and indicators to detect evidence of operating problems.Maintenance of Fuel Auxiliary, Turbo Charger, Separator (Mitsubishi Self jector & West Falia), Oil Bath Filter, Heat Exchanger, Cooling Towers, Air Compressors (Complete Overhauling ), Water Treatment Plant and PUMPS: (Centrifugal, Gear, Reciprocating, Hydraulic ).All type of Routine Maintenance like Top End Overhauling, Major Overhauling, and 1000, to… Show more Monitored routine power plant operations.Inspected power plant equipment and indicators to detect evidence of operating problems.Maintenance of Fuel Auxiliary, Turbo Charger, Separator (Mitsubishi Self jector & West Falia), Oil Bath Filter, Heat Exchanger, Cooling Towers, Air Compressors (Complete Overhauling ), Water Treatment Plant and PUMPS: (Centrifugal, Gear, Reciprocating, Hydraulic ).All type of Routine Maintenance like Top End Overhauling, Major Overhauling, and 1000, to 50,000, hours Routine Maintenance and TroubleshootingIn electrically side Installation of AVR Card, EFC Card, Modules, Gauges.Troubleshooting & Maintenance of instrument & control system such as Pressure, Level, Flow, Temperature, Vibration & speed instrument, etc.Installation of Piping System (GI & MS). Show less

M-Phil Total Quality Management, Service Quality, B+

Activities and Societies: Studied research papers on Total Quality Management. Conducted research on Investigating the Impact.

M.Sc Quality And Performance Management, Service Quality And Performance Management, B

Activities and Societies: Researched with Professors on Service Quality Performance. A research project was carried out on the topic.

Bachelor Of Technology (Honours), Mechanical (Auto & Diesel), A

Activities and Societies: Studied automotive magazines and read the latest research on the auto industry. A project was carried out.

Diploma Of Associate Engineer, Mechanical (Power) With Specialization In Auto And Farm Machinery, B

Activities and Societies: Extensive Automotive workshop practices and a member of College Cricket A "Hydraulic Brake System" Model was.

Master Of Philosophy - Mphil, Total Quality Management, A+