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Sufyan Daud is listed as Contact centre Team Lead at ST Engineering, a company with 7306 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Sufyan Daud.
Sufyan Daud previously worked as Customer Service Team Lead at St Engineering and Content Moderator at Tiktok. Sufyan Daud holds Diploma Of Education, Business Administration And Management, General from Ngee Ann Polytechnic.
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Experienced Contact Centre Team Leader with a strong background in both email and call support. Known for leading and inspiring teams to provide top-notch customer service across various channels. I excel at monitoring performance, training staff, and developing strategies to boost efficiency and customer satisfaction. I handle escalations with ease and use CRM systems to keep everything running smoothly. I'm passionate about helping my team succeed and ensuring we deliver consistent, high-quality service.
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A career timeline built from the work history available for this profile.
Ang MO Kio
- Supervise and manage a team of contact center agents.- Provide guidance, coaching, and mentoring to team members.- Monitor and evaluate agent performance, providing feedback and performance reviews.- Set and track performance targets and KPIs for the team.- Handle escalated customer inquiries or issues.- Ensure adherence to company policies, procedures.
Singapore
- Review user-generated content for compliance with platform policies.- Ensure legal compliance and safety of content.- Enforce security standards for online communities.- Manage content moderation processes efficiently.- Collaborate with supervising departments for timely content management.- Specialize in regional markets to align moderation strategies.
Singapore
- Perform assigned tasks according to established procedures.- Handle data entry, processing, or analysis tasks.- Ensure accuracy and quality of work output.- Follow standard operating procedures (SOPs) and guidelines.- Collaborate with team members to achieve objectives.- Provide support to team leads or supervisors as needed.- Adhere to deadlines and.
Singapore
- Supervise and manage a team of contact center agents.- Provide guidance, coaching, and mentoring to team members.- Monitor and evaluate agent performance, providing feedback and performance reviews.- Set and track performance targets and KPIs for the team.- Handle escalated customer inquiries or issues.- Ensure adherence to company policies, procedures.
Singapore
- Develop and deliver training programs for McDonald's employees.- Ensure training materials align with company standards and objectives.- Conduct training sessions for new hires and ongoing development programs.- Evaluate training effectiveness and adjust programs as needed.- Coordinate with managers to identify training needs and priorities.- Maintain.
Other employees you can reach at stengg.com. View company contacts for 7306 employees →
Foo Chow Tien James
Colleague at St EngineeringSingapore, Singapore
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EW
Eng Wah Tay
Colleague at St EngineeringSingapore, Singapore
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GC
Grace Crisostomo
Colleague at St EngineeringSingapore, Singapore, Singapore
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AT
Austin Tang
Colleague at St EngineeringSingapore, Singapore
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SR
Shahul Rashid
Colleague at St EngineeringSingapore, Singapore
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BR
Brittney Radcliff
Colleague at St EngineeringEight Mile, Alabama, United States, United States
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JJ
Jing Jue Ching
Colleague at St EngineeringSingapore, Singapore
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Wenxiong Lin
Colleague at St EngineeringSingapore, Singapore, Singapore
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LH
Lars Hvass
Colleague at St EngineeringCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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AL
Adrian Lee
Colleague at St EngineeringSingapore, Singapore
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Quick answers generated from the profile data available on this page.
Sufyan Daud works for ST Engineering.
Sufyan Daud is listed as Contact centre Team Lead at ST Engineering.
Sufyan Daud is based in Singapore, Singapore, Singapore while working with ST Engineering.
Sufyan Daud has worked for St Engineering, Tiktok, Genpact, and Mcdonald'S.
Sufyan Daud's colleagues at ST Engineering include Foo Chow Tien James, Eng Wah Tay, Grace Crisostomo, Austin Tang, and Shahul Rashid.
You can use AeroLeads to view verified contact signals for Sufyan Daud at ST Engineering, including work email, phone, and LinkedIn data when available.
Sufyan Daud holds Diploma Of Education, Business Administration And Management, General from Ngee Ann Polytechnic.
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