Sufyan Daud Email & Phone Number

Ang Mo Kio

- Supervise and manage a team of contact center agents.- Provide guidance, coaching, and mentoring to team members.- Monitor and evaluate agent performance, providing feedback and performance reviews.- Set and track performance targets and KPIs for the team.- Handle escalated customer inquiries or issues.- Ensure adherence to company policies, procedures, and quality standards.- Coordinate training sessions and development activities for team members.- Act as a liaison between frontline agents and upper management.- Implement strategies to improve team efficiency and productivity.- Foster a positive and collaborative team culture.

Singapore

- Review user-generated content for compliance with platform policies.- Ensure legal compliance and safety of content.- Enforce security standards for online communities.- Manage content moderation processes efficiently.- Collaborate with supervising departments for timely content management.- Specialize in regional markets to align moderation strategies with local laws and cultural sensitivities.

Singapore

- Perform assigned tasks according to established procedures.- Handle data entry, processing, or analysis tasks.- Ensure accuracy and quality of work output.- Follow standard operating procedures (SOPs) and guidelines.- Collaborate with team members to achieve objectives.- Provide support to team leads or supervisors as needed.- Adhere to deadlines and productivity targets.- Participate in training sessions and process improvement initiatives.- Maintain confidentiality and security of sensitive information.- Communicate effectively with internal stakeholders as required.

Singapore

Singapore

Singapore

- Supervise and manage a team of contact center agents.- Provide guidance, coaching, and mentoring to team members.- Monitor and evaluate agent performance, providing feedback and performance reviews.- Set and track performance targets and KPIs for the team.- Handle escalated customer inquiries or issues.- Ensure adherence to company policies, procedures, and quality standards.- Coordinate training sessions and development activities for team members.- Act as a liaison between frontline agents and upper management.- Implement strategies to improve team efficiency and productivity.- Foster a positive and collaborative team culture.

Singapore

- Develop and deliver training programs for McDonald's employees.- Ensure training materials align with company standards and objectives.- Conduct training sessions for new hires and ongoing development programs.- Evaluate training effectiveness and adjust programs as needed.- Coordinate with managers to identify training needs and priorities.- Maintain training records and documentation.- Stay updated on industry trends and best practices in training and development.- Support the implementation of new initiatives and procedures.- Provide coaching and support to employees to enhance performance.- Foster a culture of continuous learning and development within the organization.

Diploma Of Education, Business Administration And Management, General

Higher Nitec In Event Management, Meeting And Event Planning