Sufyan Daud Email & Phone Number

Singapore

• Develop deep knowledge within a complex product group• Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.• Own tasks end-to-end until they are assigned to specialist.• Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team• Partner with product support group specialists to identify solutions to advertising bugs and product confusion• Facilitate a high-end customer experience related to support for advertising bugs

Singapore

Assigned to Housing Development Board (HDB)• Performed Tech Refresh for asset retirement and management for 400+ devices• Performed device imaging using Microsoft SCCM• In-charge of on-board/off-boarding of users (creating/deleting user accounts and assets)• Ensure that desktop/notebook interconnect seamlessly with diverse systems including associated validation systems, files servers, email servers, computer conferencing systems, application servers and administrative systems• Provide on-site support to 400+ end-users in troubleshooting and resolving of desktop/notebook problems (hardware, software and application) and the associated peripherals• Updated and resolved daily user incidents within SLA using ticketing system• Liaise with third party vendors for replacement of parts/components and rectification of faults• Perform standby duties as required by client or to provide VIP support

Singapore

Assigned to SCDF• Perform first-level troubleshooting within the service level agreement timeframe to clients.• Daily monitoring of incident tickets and service requests by clients; ensuring work notes are updated, requests fulfilled and solved.• Managing and ensure EUCDs are physically matched with the Asset Management System in Service Portal System in terms of asset numbers, serial numbers, location, etc.• Perform monthly patching via SCCM for EUCD devices within the timeframe given.• Deploying of new image to EUCDs such as national examination image & provisioning of new devices.• Liaising with third-party vendors for appointments with regards to on-site hardware repairs.• Manage user accounts with Active Directory such as reset password & unlock accounts.• Helping clients in installing applications and computer peripherals. • Carrying out cloning (reimage) of EUCDs if needed.• Perform annual inventory stocktake exercise of EUCDs.

Supporting IMDA's newly set up SG Digital Office to execute and manage ground operations and devise strategies for a digital society. The governmental agency's focus is to ensure both hawkers and senior citizens are equipped with digital tools, solutions, connectivity and basic skills to use technology actively, responsibly and confidently.• Driving the initiative for Singapore's hawkers to adopt cashless transactions.• Deliver quality engagements with the hawkers and senior citizens.• Enabling Digital Inclusion by narrowing the digital gap, ensuring everyone in society is able to adopt and utilize digital tools and technology.• Serving as a "point of assurance" on the ground to take queries and resolve any problem from members of the public and hawkers who may not be adept with new digital technologies.• Assist with the adoption of digital technology among seniors, helping them gain skills through bite sized learning sessions at libraries and community centers.

Singapore, Singapore

Diploma In 3D Interactive Media And Technology, 3D Interactive

Higher Nitec Certificate In Information Technology