- Ensure thorough troubleshooting such as password resets, software installations, printer and network issues. - Log user support requests within Jira to ensure proper documentation, response and closure to all issues. - Provide guidance to users through IT solutions to end users remotely and in person. - Configure and reimage loaner computers and devices for new customers in need of assistance.

- Streamline outbound delivery processes, resulting in reduced loading times and more efficient client deliveries.- Implement and maintain data spreadsheets and trackers by applying advanced formulas in Microsoft Excel.- Conducted cost analysis to identify inefficiencies in product sales strategies, successfully proposing and implementing a more cost-effective and streamlined solution, resulting in improved profitability and 80% reduction in returned product.- Cultivate strong relationships with suppliers and clients, ensuring timely settlements and consistently meeting the needs of both corporate and small business stakeholders.

- Analyzed and investigated client systems for vulnerabilities in key identity access components such as SAML 2.0, SSO, and other Multi-Factor Authentication Features- Developed, edited, and reviewed company control policies utilizing NIST, FIPS, and FedRAMP frameworks. - Ensured client compliance with AICPA TSC guidelines for SOC 2 audits.- Acquired extensive client communication skills and demonstrated professional client relations etiquette.- Delivered high-quality, in-depth implementation of deliverables to clients, contributing to long-term client retention and future consultation opportunities.