https://www.iub.edu.pk/author/Ali.Sufyan

Department of Electrical Engineerig

• Investigating and diagnosing network problems.• Providing IT support to computer users within the office• Carrying out routine configuration and installation of IT solutions.• Ensuring data is backed up on a regular basis.

Online technical support to the customersAnswering IVR calls using CRIM.Billing related quires. Organise training sessions for new employees.

• O&M of Alcatel BSS (Ebolium BTS 9*** Series) 2G Project.• NEC Microwave Link.• ATS panels, Distribution panels.• End to end circuit test as part of service delivery process.• Fault management and Troubleshooting faults and reporting them to cornered team.• Follow trouble tickets dispatch to Network Support, Network Maintenance, and Field Network Vendors• Identifying events affecting the performance of the network• Ensure that Customer queries are dealt within a specified time to minimize the service downtime and to meet all internal/External SLA.• Operating, monitoring and troubleshooting.• BTS Commissioning and integration.

• Deployment, Configuration and Troubleshooting of MPLS base Core network.• Aggregators of 7600 series, distribution of Internet gateways• Providing technical support, problem solution, and troubleshooting regarding WiMAX Services to the clients• Planned network capacity, based on the forecasts and projections provided by the Sales and Business development department.• Coordination with Technical Departments to meet deadlines of service delivery and operations. • Retention and follow up calls to satisfy customers.• New Sales and Welcome Calls to the WiMAX customers.• Configuration and Management of ADSL CPE (Motorola). • Learn all aspects of the business and stay abreast of all updates

• Tracking the vehicles via GSM/GPS network.• Responsible for dispatching and route planning• Responsible for maintenance of the satellite system• Addition/Remove of user data into SQL Servers.• Advising management on improving efficiency of all logistical operations and GPS• Providing technical support, problem solution, and troubleshooting to the clients• Assisting to Manager Operation, Guiding and providing solution to our technicians• Meeting Agreed monthly sales revenues and call rates.• Reporting internal and Server reports for clients.

Worked on WCDMA and WLL, Pakistan Telecommunication authority and other projects.Responsible for answering IVR calls using CIRM.Escalating problems to relevant technical departments. Assist with the development of training programs and related courseware, Inc guides, manuals, presentations, etc.Escalation of problem using CIRM.Supervises employees who receive telephone calls from customers or potential customersResponsible for sending the reports to the clients.