Sugirda Dinakar Email & Phone Number

Chennai, Tn, In

Chennai, Tn, In

Chennai, Tamil Nadu, India

IMMO is a Series B funded scale-up on a mission to help investors unlock value by sourcing and managing residential portfolios and Multi-Family-Houses Asset classes, using technology to source and manage property at speed and scale.I contributed to the build and launch of the new asset sourcing product that ingests and enriches thousands of property listings daily. We applied OpenAI’s GPT3 model to extract desirable data points from unstructured property descriptions, improving sourcing efficiency by 30%.

Chennai, Tamil Nadu, India

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Role: Senior Product ManagerTeam Size: 50Description:End to End ownership of FreshBOTS product in FreshworksAdded Multilingual Indian Language Capabilities to Freshbots by bringing in 11 new Indian Languages with Accuracy score of 78% and F1 Score of 76% (Compared to English Language accuracy of 79%)Brought Hinglish language capability to Freshbots reducing churn in Large Indian EnterprisesConceptualised and drove the first wave of NLP Based Conversational AI (Conversational Commerce) capabilities converting Freshbots from a directional BOT experience to a Conversational ExperienceBrought in capabilities in BOTS to understand the intention behind the customer query and respond accordinglyBrought in capabiltites in BOT for Entity RecognitionImproved Onboarding experience , hence improved adoption in SME segment by bringing Industry based BOT templates so customer doesn’t have to start with a blank slateBrought in AI-ML capabilities for BOT to churn past conversations and bring up meaningful Intent groups as sugggestions for BOT AdminDrove Active Learning capability of BOT builder, reducing the effort needed for training the BOT by 70%. Active learning ensures that just by training the BOT with 30% of Low confidence -unanswered user queries , the rest of the unanswered queries are autotrained

Chennai Area, India

MerchantRMS is an advanced risk management system designed to detect fraudulent transactions, enabling merchants worldwide to take business with confidence. Achievements:• Conceptualized, designed and executed several features such as Network packet Analyzer, Mail vouch, User Behavior analysis, Recommendation Engine, Reviewer Assistant, Fraud Retargeting, Persona and Fraud Clusters, bringing MerchantRMS at par with Market Leaders• Brought down fraud rates from 0.3% when I joined the company to 0.01% on account of the new features and tools• Manual review rates reduced from15% to 3% hence bring down the Op-Ex of our customers by 35%• Response time of the product enhanced to 350 ms from 500 ms despite the new tools and technologies added• Availability and Stability of the system enhanced to 99.9% uptime SLA hence increasing the confidence on our tool• Increased revenue 40% by bringing stand-alone tools which can be given to smaller merchants.• Brought in a sales-friendly Simulator engine. This brought in 60% increased closure in sales as the results were instantaneous• Brought down time taken for Manual review transactions from an average of 3 minutes to 30 seconds hence tremendously reducing op-ex costs by 30%• Increased Manual review accuracy from 90% to 99.99%. Brought in Fraud Retargeting, Reviewer assistant Bot and Similar transaction Analyzer features to assist in correct review decisions.Roles and Responsibilities:• Lead product strategy and execution across product lines.• Responsible for Product vision, Roadmap, Designing, Wireframing, Empathy maps, User Personas, Pricing, Product Strategy, Partnerships and cross-functional alignment to predictably grow revenue across our products.• Responsible for Key accounts Management to fortune 500 companies including Airlines, Payment gateways and Banks• Leading the entire product life cycle, from strategic planning and product vision through tactical activities and all the way to launch

Chennai, India

Successfully managed one of Keane's crucial account engagements . The project team spanned across 3 different regions (US, Bangalore and Chennai) and had over 30 members and 6 projects running simultaneously at its peak.Responsibility involved work status monitoring, re-baselining effort estimations, resolving timesheet issues, preparing weekly and monthly reporting matrices and client presentations

SAP System Analyst – Offshore Team Coordinator (Manila RCE Team)-6 monthsSAP System Analyst – Onsite Team Coordinator (Real Estate Team) – 1.5 YearsSAP System Analyst – Offshore Team Coordinator (US RCE Team)-6 monthsSAP System Analyst – Offshore Team Member – 1.5 years (Audco and Chevron projects)Roles and Responsibilities:• Managed 15 member RCE Team and 12 member Onsite and offshore team in Manila and US• Interacted with the Offshore and Onsite leadership team and was a part in taking strategic decisions like resource and task allocation and deadline monitoring.• Part of the 6 member “Review Cell” at offshore. Ensured defect free and high quality deliverables by the team• Involved in creating/altering conversions, reports, forms, enhancements, routines and utility programs• Developed Conversion (Extraction and Load) programs to transform data in Classical Real Estate module to Flexible Real Estate.• Created/Altered VLRT reverse-engineering reports for Asia and Africa systems. Achievements:• Twice won “Project Olympic Gold Medal”, one of the most significant and coveted awards given by Chevron to any contractor• Was nominated as the “Star of the Month” by L&T Infotech’s newsletter ‘Drop-a-line’. • Found a place in Chevron’s Project Olympic Website under the section “Celebrating success stories and RA Recipients”.

Data Driven Product Management

Btech, Information Technology