Suhail Shaikh Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Responsible for Maintaining and Managing the Dubai Office IT System.
• Involved in Project delivery for Dubai Office Move which included all the infrastructure requirements for the new office location. Setup and configure the Network including access points.
• Deployment and policy implementation for MDM Solution.
• Intune and JAMF Pro for Onboarding and Offboarding users.
• Preparing Documentation and FAQs for Onboarding new joiners. Also actively involved in maintaining the Confluence Page IT FAQs.
• Managing Office 365/Azure/ Endpoint/ SharePoint portal.

Dubai, United Arab Emirates

• Projects Managing and delivery for Etisalat, Batelco (Bahrain), Orange (Jordan). It involved Server Installation and Configuring it. Configuring HP Server, Pack Master including 5 G UDM. Asset Managing during the.
• Responsible to Deploy, Support and maintain I.T Infrastructure and Support to our client base in Dubai
• Enabling and monitoring Backups.
• Project Management for existing or new clients for the company.
• Manage and support Server OS 2003, 2008R2, 2012R2, Office 365, Exchange 2010 Sophos End Point, Sophos On Premise, Active Directory, Print Server, WSUS, Group Policies VMware 4,5, 6, PowerShell 2.0, 3.0, 4.0 Hyper V, HP.
• Maintain the inventory of the assets, also keep the record of the user list.

Dubai, United Arab Emirates

• Base cloning of Laptop/desktop for migration as the first step.
• Managing user accounts from the old domain to the new domain.
• Responsible to survey and audit the site which is to be migrated, Prior to migration so as to get the user details accurate and get an error free migration.
• Manage User Accounts and Email Access for Office 365.
• Back up of Users Archive mails through robo copying scripts.
• Testing and managing the required applications and portals prior to the migrations.

Abu Dhabi, United Arab Emirates

• CLIENT- TAQA HQ- TILL DATE Responsibilities:
• Lead the project of migration in the headquarters.
• Base clone the laptop according to SCCM image of Windows 10.
• Enabling the Windows Credentials Guard.
• Moving the user’s accounts in the new win 10 groups in AD.
• Gathering user business application and testing on Windows 10 platform.

Dubai, United Arab Emirates

• Answer calls, tickets and other requests in a timely and appropriate fashion.
• Supporting Port Application such as SPARCS, OPUS, CRM, Maximo and also Customize Port Applications like PROMIS, MDS, e-Biz which are used for Port Operations.
• Provide effective communication on issues to the customer, take ownership of all customer questions and problems, and track them through to resolution.
• Responsible for routing issues to the appropriate group, if a resolution is not readily available.
• Responsible for Network printers and scanners configurations\maintenance.
• Responsible for administration and maintain Active Directory.

London, United Kingdom

• Windows Installation and Troubleshooting Hardware problems.
• Drivers Installations and configurations.
• Configurations of wireless and cable network setup.
• Servers and Windows Installations
• Active directory administration.

Mumbai Area, India

• Troubleshooting of Dell computers, solving the basic and hardcore technical problems of the customers based in U.S.
• Dealing with various problems right from software issue to hardware problem.
• Meeting the standard of Customer services

Mumbai Area, India

• Hardware and Software for the clients in U.S.
• Worked in Dell process and troubleshoot of dell systems including wide range of desktop, laptops and workstations.One call resolution and achieving the SLAs.

Diploma, Computer Science, Passed

High School, Electrical, Electronics And Communications Engineering, Passed