Suhail Mirza Email and Phone Number

Responsible for the health of the Linux monitoring servers. Create and maintain monitoring devices and applications. Administer MySQL databases, utility scripts, and administer monitoring applications. Take ownership of providing multiple monitoring tools like Zenoss, AppDynamics, Catchpoint, LogicMonitor and PagerDuty; maintaining and troubleshooting issues with these tools. Scaling, deploying and installing agents and other services for these tools as needed. Implement and help the consumers… Show more Responsible for the health of the Linux monitoring servers. Create and maintain monitoring devices and applications. Administer MySQL databases, utility scripts, and administer monitoring applications. Take ownership of providing multiple monitoring tools like Zenoss, AppDynamics, Catchpoint, LogicMonitor and PagerDuty; maintaining and troubleshooting issues with these tools. Scaling, deploying and installing agents and other services for these tools as needed. Implement and help the consumers of the tools supported by our team to built monitoring and create and assist users in fine tuning notifications and alerts by creating triggers and various action policies. Show less

Serve as technical escalation to the OSCS Engineers in support of the Citrix SaaS products. Use of high level troubleshooting techniques to ensure rapid identification and resolution of production incidents within the promised service level agreements (SLA's). Lead call bridges work with Application owners, developers and subject matter experts to identify and restore service for any product in a degraded or outage state. Oversee processes to include Root Cause Analysis (RCA), Problem… Show more Serve as technical escalation to the OSCS Engineers in support of the Citrix SaaS products. Use of high level troubleshooting techniques to ensure rapid identification and resolution of production incidents within the promised service level agreements (SLA's). Lead call bridges work with Application owners, developers and subject matter experts to identify and restore service for any product in a degraded or outage state. Oversee processes to include Root Cause Analysis (RCA), Problem Management, Incident Management, Incident Response, Alert Management, and Communication. Identify reoccurring incidents and work to fix the problem and not just the symptom. Show less

The core mission of my teams are to ensure that Citrix Online’s applications and services remain 100% secure, scalable, fast and available, by providing real-time application and performance monitoring in a 24/7 environment.Resolve more than 75% of the total incidents every day by following the Standard Operating Procedures and taking up the initiative to document new ones by investing time on understanding and researching about the incident, also working closely with the SME`s at times… Show more The core mission of my teams are to ensure that Citrix Online’s applications and services remain 100% secure, scalable, fast and available, by providing real-time application and performance monitoring in a 24/7 environment.Resolve more than 75% of the total incidents every day by following the Standard Operating Procedures and taking up the initiative to document new ones by investing time on understanding and researching about the incident, also working closely with the SME`s at times to document the same. Following Incident Management Work Flow for customer impacting events.The Online Services and Cloud Support team ensures that all services are highly available and failover ready. The OSCS is a key resource to the company, providing a stable platform on which the deployed applications and services can run. The NOC responds to all application issues identified by Operations, Development, and GCS as well as proactively identifying issues within the systems. The group will research the nature of any problems, document and fix those that are minor, and assist the Operations Engineers on those that are Critical. Show less

- Working on the live server and maintaining infrastructure for live services- Monitoring and configuration of Nagios Monitoring tool- Responsible for monitoring health status of Servers, network devices, DB’s and hosted applications- Operations, Maintenance and Monitoring of All WAP Services, iPhone APPs, Android Apps, Black Berry APPs & iPhone & IPAD optimized WAP sites.- Preparing analysis reports for the service loads and portal planning based on these reports.- Close… Show more - Working on the live server and maintaining infrastructure for live services- Monitoring and configuration of Nagios Monitoring tool- Responsible for monitoring health status of Servers, network devices, DB’s and hosted applications- Operations, Maintenance and Monitoring of All WAP Services, iPhone APPs, Android Apps, Black Berry APPs & iPhone & IPAD optimized WAP sites.- Preparing analysis reports for the service loads and portal planning based on these reports.- Close interaction with Development and QA for resolving critical service related issues.- Close interaction with higher management and customer in case of service outages and giving them a detailed report for the same.- Handling Third Party integrations for Billing, reporting and also alert Platform- Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processesAnd work jointly to provide quality and seamless service- Interacting with Client for providing solutions to their queries - Regular updates to Client and Internal team for any Service outage related to Network- Configuring scripts for improving monitoring process- Daily Activities called Server level changes- Instrumental in migrating services/systems to AWS cloud.- Experienced in private and public Cloud computing.- Handle large customer deployments.- Analyze, plan and execute migration of systems to enable linear scaling.- Expertise on Cloud ecosystem - Public, Private Cloud and Cloud management and Cloud security, including AWS (Amazon) Show less