•Oversaw day-to-day ecommerce operations, leading a team of 10 members to provide optimal, timely and cost-effective service by fostering a healthy and positive work environment.•Achieve all goals regarding order picking time, order dwell time, drive time, order defect rate and cost per order.•Tracked spending against budget and project progress, ensuring effectiveness of financial controls and accuracy.•Coordinated with Marketing, Sales, and Customer Care teams to troubleshoot issues and ensure best possible online shopping experience from start to finish.•Ensured projects were completed on time and budget by creating efficient staff schedules, formulating workplace standards and policies, and appropriately delegating work.•Liaison with Customer Care, Troubleshooting Customers issues and ensuring best Possible online shopping experience from Start to Finish.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. • Generated additional sales opportunities with upselling and cross-selling techniques.• Expanded customer base through cold calling, networking, and relationship building. • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.• Used customer insights to develop innovative sales strategies to increase sales.Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

In my role as a Junior Software Developer at Synconics Technology, I’ve embraced a multifaceted set of responsibilities, contributing to the development and optimization of software solutions. Over the past year, I’ve engaged in: • Code Development: Crafting and implementing efficient, scalable code based on project requirements, utilizing the latest technologies and methodologies to drive innovation and performance. • Quality Assurance: Ensuring the reliability and robustness of applications through diligent testing and debugging, employing a mix of manual and automated testing strategies to maintain high standards of quality. • Collaborative Reviews: Actively participating in code reviews to both provide and receive insightful feedback, fostering a culture of continuous improvement and shared knowledge within our development team. • Cross-Functional Teamwork: Working closely with project managers, designers, and fellow developers to ensure seamless project progress, maintaining open lines of communication and adapting to evolving project needs. • Professional Development: Committed to personal and professional growth, I’ve engaged in ongoing learning and skill enhancement through training sessions, workshops, and hands-on projects, staying abreast of the latest industry trends and best practices.At Synconics Technology, I’ve not only honed my technical skills but also developed a deep understanding of the importance of collaboration, innovation, and a customer-centric approach to software development.

As a Java Developer Intern at Munif Enterprise Consulting, I gained hands-on experience in developing and maintaining robust Java applications. During my internship, I was responsible for:• Writing clean, efficient, and maintainable Java code for various projects.• Collaborating with a team of developers to design, implement, and test new features.• Participating in code reviews to ensure adherence to best practices and industry standards.• Debugging and resolving technical issues to improve application performance.• Working with cross-functional teams to gather requirements and deliver solutions that meet business needs.• Utilizing version control systems like Git for code management and collaboration.