Suha Mccombs Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

-Collaborating with team leaders, managers, and department heads to understand the specific requirements and objectives of each department.-Analyzing and overseeing both quantitative and qualitative customer satisfaction metrics for reporting purposes.-Crafting and utilizing reports to identify trends and anticipate future customer needs. -Assisting in organizing and conducting monthly online and in-person developmental workshop sessions for hundreds of Fortune 500 corporate employees.-Building and sustaining strong customer relationships as the primary point of contact for inquiries, concerns, and feedback.-Effectively conveying relevant customer information to peers and senior-level executives to optimize customer satisfaction and profitability of company programs.-Establishing and updating a customer insights table for each participant throughout the program duration. -Revising SOPs with Program Operations Manager and proposing/implementing enhancements to existing processes-Managing and operating the production office for Leadership Roundtable and Executive Insight Forum sessions.-Ensuring all materials adhere to the company's branding standards, whether in digital or physical formats.-Identifying and resolving any issues within the production process. -Finalizing deliverables for workshop participants.-Provide company and personnel research to CEO and VPs of Client Success & Business Development as needed.

Woodstock, Georgia, United States

-Created Air Force SOPs via development of user manuals and training presentations for a variety of tools and dashboards. -Assisted Air Force in an on-premise to cloud data migration project. -Aided in the coordination and execution of an annual program management review of the environmental management systems for Air Force bases, involving 200+ Air Force personnel. -Organized and delivered quarterly virtual training sessions to 100+ Air Force personnel, covering overviews of tools and dashboards as well as new feature releases. -Assisted Air Force “Tiger” teams in modernizing the platform and spearheaded the development of a tool to consolidate contact information from all Air Force Base installation sites maintained in our platform into a single data table with filters and email functionality. -Led platform’s annual ETL process for 200k+ data points into one of the company’s primary tools.

Dunwoody, Georgia, United States

-Migrated disparate data into a new standardized tool built by Solution Foundry. -Transformed format of inputs (including text, tables, and images) to maintain data integrity. -Conducted quality assurance on data to ensure accuracy and completeness.

Atlanta, Ga

-Researched domestic commercial real estate transactions and organized each transaction by property address using the application's software.-Ran diagnostics every week on the application to ensure quality assurance and proper functioning within the software.-Onboarded new hires and trained them on research methods and application usage.

Greater Atlanta Area

-Analyzed consumer purchase data to understand trends related to rebates and the subsequent energy efficiency savings. -Created Power BI visualizations from consumer analyses for utilization in marketing materials touting effectiveness. -Rebuilt budget template for fiscal planning to integrate budgetary constraints along with portfolio adjustments for energy efficiency programs (discontinuations and possible additions). -Coordinated with other local utilities to confirm and report on service lines using GIS software. -Developed presentation skills by attending energy efficiency conventions to market programs both individually and to groups in attendance. -Attended work-retreat with consulting firm ICF to participate in leadership activities, team building exercises, and discussions of specific goals to meet within the next year.

Greater Atlanta Area

-Coordinated community outreach programs and events aimed at fostering a greater sense of belonging among immigrant communities in the Metro Atlanta area, while also supporting local immigrant small business owners.-Canvassed voting districts to increase immigrant voter turnout and succeeded with a 30% increase in voter turnout among those we spoke to in the 2017 District 6 Congressional Runoff Election.-Managed the organization's social media accounts and regularly posted updates on its work and achievements.

Atlanta, Georgia, United States

-Analyzed medical facts and statistics and organized into concise memorandums to support the deal process for the application.-Met with potential clients to discuss current respective hospital mortality and infection rates to explain how our application would decrease rates significantly.-Helped with administrative tasks along with note-taking in meetings.

Bachelor Of Business Administration - Bba, Business/Managerial Economics

Education record