Suhani Mathur Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

• Retain and profitably grow firm volume, sales, and profitability through acquisition of new and proactive management of assigned large-customer relationships.• Penetrate assigned accounts and hunting of new business accounts.•Upsell & Cross-sell• Lead all aspects of the sales process, calling upon others to assist in solution development and proposal delivery.• Developing customer account plans.• Manage assigned customers’ transition from the Business Development group during customer implementation.

Delhi, India

Worked at POSist, a cloud based restaurant management software As an Inside Sales Solutions Consultant. My role Included :▪️Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.▪️ Understanding customer needs and requirements.▪️ Maintaining Client Relationship ▪️ Routing qualified opportunities to the appropriate sales executives for further development and closure.▪️ Researching organizations and individuals to identify new leads and potential new markets.▪️ Contacting potential clients via email or phone to establish rapport and set up meetings▪️ Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions.▪️ Negotiating and renegotiating by phone, email, and in person. ▪️ Maintaining fruitful relationships with existing customers▪️Acquire new customers.

Jaipur Area, India

I worked as a Customer Success Manager at Webcontxt for it's UGC Platform, Taggbox. My role was to ensure that customers achieve their desired outcomes while using the product or service, thus decrease customer churn and increase up-sell opportunities. Right from on-boarding the customers, I was a trusted consultant for the customer to ensure Taggbox is adopted and aligned to support the customer’s present and future business goals.Responsibilities: Serve as the primary contact for the onboarding of new customers, the training of end-users, as well as post-go-live support. Maintain a cadence of communicating with customers about their requirements, Event trends, or any issues for deeper engagement. Drive retention and growth of the customers by understanding their business needs and helping them succeed. Collaborate with the engineering and development team to set up or configure our software as per customer’s requirements and troubleshoot technical issues raised by customers. Act as a trusted advisor to identify the usage gaps and recommend the ways our customers can get more value from the platform. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base. Collaborate closely with Marketing to support potential customers, renewals, and expansion opportunities. Represent the voice of the customer to provide inputs to the Product team and help refine product roadmap. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Understand customer outcomes by communicating with customers, analyze customer trends, and gather other feedbacks. Deliver and communicate the ROI for our clients, throughout the customer lifecycle.

Jaipur, Rajasthan, India

I worked as a Customer Success Manager at Webcontxt for our UGC Platform, Taggbox.My role here is to ensure that customers achieve their desired outcomes while using our product or service, thus decrease customer churn and increase up-sell opportunities.Right from on-boarding the customers, I’ll be a trusted consultant for the customer to ensure Taggbox is adopted and aligned to support the customer’s present and future business goals.Responsibilities: Serve as the primary contact for the onboarding of new customers, the training of end-users, as well as post-go-live support. Maintain a cadence of communicating with customers about their requirements, Event trends, or any issues for deeper engagement. Drive retention and growth of the customers by understanding their business needs and helping them succeed. Collaborate with the engineering and development team to set up or configure our software as per customer’s requirements and troubleshoot technical issues raised by customers. Act as a trusted advisor to identify the usage gaps and recommend the ways our customers can get more value from the platform. Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base. Collaborate closely with Marketing to support potential customers, renewals, and expansion opportunities. Represent the voice of the customer to provide inputs to the Product team and help refine product roadmap. Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements. Understand customer outcomes by communicating with customers, analyze customer trends, and gather other feedbacks. Deliver and communicate the ROI for our clients, throughout the customer lifecycle.

New Delhi Area, India

Master Of Business Administration - Mba, Banking And Financial Support Services

Bachelor Of Commerce - Bcom, Specialized Sales, Merchandising And Marketing Operations