Suja Pillai Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

This role focuses on leading the Customer Support team to ensure timely and accurate customer service. Key tasks include developing strategies to reduce ticket volumes, extracting and sharing customer insights to inform product improvements, fostering a culture of innovation for enhanced customer experiences, maintaining a knowledge base for internal use, and managing workforce planning for operational efficiency.

Australia

The role entailed managing client support and ensuring satisfaction for all CoinJar offerings. Responsibilities included recruiting, training, and guiding a team of Support Specialists, fostering their development, and exploring strategic methods to expand CoinJar's support on a global scale. A key aspect of this position was to work closely with the product, engineering, marketing, and finance departments at CoinJar, representing both customer and team interests

Melbourne, Australia

The primary objective of this role was to spearhead and adeptly manage cross-functional customer service teams throughout Australia and New Zealand, dedicated to supporting MYOB clients and Partners via Phone, Live Chat, and various social media platforms such as the Community Forum, Facebook, and Twitter. Key responsibilities included the recruitment, training, and fostering of continuous enhancements in team performance and efficiency, with the overarching goal of consistently elevating client satisfaction levels.

Melbourne, Victoria, Australia9

The objective of this position was to provide MYOB clients and Partners with prompt and effective support across various social platforms, including the MYOB Community Forum, Facebook, and Twitter, ensuring their inquiries and issues were addressed with insightful and practical solutions. Additionally, the role encompassed the moderation of the Community Forum content to maintain a productive and beneficial dialogue among participants.

Melbourne, Victoria, Australia

The role was designed to deliver exceptional customer and technical support to both internal and external clients, addressing and resolving any obstacles that might hinder their optimal use of MYOB products. Additionally, the position aimed to amplify contact centre leads and revenue by strategically promoting and upselling MYOB's comprehensive suite of products and services whenever possible.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia